Detailed Features – Powerful, easy-to-use tools to help you grow
1. Cross-Platform Connectivity – Reach Customers Anywhere
Chatbot works smoothly on Website, Zalo OA, Facebook Messenger, Instagram,... No matter which channel customers come from, you still respond quickly, synchronously and professionally.
2. Create automated care scenarios – Standardize the consultation process
Build flexible conversation flows with just drag and drop. Customize responses according to sales scenarios, customer care, complaint response...
3. Train AI from your own data – Answer accurately like an expert
Let chatbots learn from PDF documents, website URLs, sample questionnaires, products… Help AI understand your products/services and respond in the right context, right industry.
4. Forward to staff when needed – Don’t lose important customers
When the chatbot can’t handle it, the system automatically forwards it to a real person. You’ll never miss a potential customer because the bot is “stuck”.
5. Send mass messages – Take care of old customer files easily
Send Broadcasts to your engaged list based on schedule or conditions. Stay connected – increase repeat business – drive sales.
6. Detailed reports & statistics – Clear measurement of effectiveness
Immediately view the number of customers, response rate, response time, and performance of each employee. Helps managers optimize campaigns and allocate human resources appropriately.
7. Automatic Spelling Correction – Smoother Customer Experience
AI automatically understands and corrects spelling errors, abbreviations, and incorrect language. Reduces misunderstandings, increases correct response rates, and creates a professional feel.
8. Multilingual – Respond to customer language correctly
AI chatbot can recognize the language that customers use (English, Chinese, Japanese, Korean, French, etc.). Even if the staff only knows Vietnamese, the system still translates and responds correctly in the customer's language - whether in a live conversation or an automatic response.