ARTIFICIAL INTELLIGENCE

The settings below are related to the Artificial Intelligence application.

Setting

• If you have cloud version, click Activate (Active).

Human Takeover

Human Takeover occurs in the following cases:

• When a human agent responds to a user's message.
• When optional Settings > Artificial Intelligence > Human Takeover (Settings > Artificial Intelligence > Human takeover) is enabled. It is automatically enabled when chatbot not understand the user's message or can be manually requested by the user when they explicitly request it contact with a human employee.

General information

• When a Human Takeover is triggered, the chatbot is automatically disabled while the last human agent who responded to the chat is online. If no agent has responded to the chat, the chatbot remains active. The chatbot is then reactivated, but no default fallback messages are sent for 10 days after the Human Takeover if chatbot don't know the answer to a user's question in the same conversation. You can force a Dialogflow message to always be sent by adding a custom Payload value to the Intent "force-message": true .
• The chatbot is fully reactivated if the conversation is archived or deleted.
• If you are using Slack, no messages will be sent if chatbot know the answer. When a human takeover is triggered, all messages from the chat are sent to Slack.
• When a human agent responds to the user, a Human Takeover is automatically triggered.
• Features Human Takeover is compatible with OpenAI and will continue to operate even if chatbot Dialogflow is disabled.
• To disable completely chatbot When taking over by humans (Human Takeover), check the option Human Takeover > Disable chatbot (Human takeover > Disable chatbot).
• If Human Takeover has been triggered, it will not be triggered again, and the Human Takeover message will not be sent. Backup Message (Fallback message) will be sent instead.

Human Takeover Option

When optional Human Takeover (Human takeover) is enabled, the following happens:

• If enabled, the request is only sent if the user's message is longer than 3 characters and contains at least two words. This optimization prevents false requests.
• The conversations that chatbot Correct answers are marked as read and moved to the bottom of the list. Inbox (Inbox).

When a user confirms a human takeover, or if it is automated, the following happens:

• Conversation marked as unread and moved to the top Inbox (Inbox).
• Any user messages in the same chat sent within 10 days of the Human Takeover will trigger a notification to staff.
• If email notification to staff is enabled, an email notification is sent to the staff member assigned to the conversation, or, if the user's conversation is assigned to a Department, to the staff assigned to Department otherwise sent to all offline employees.
• If push notifications are enabled, a push notification is sent to the agent assigned to the conversation, or, if the user's conversation is assigned to a Department, to the staff assigned to Department otherwise sent to all offline employees.
• If text message notification is enabled, a text message is sent to the agent assigned to the conversation, or, if the user's conversation is assigned to a Department, to the staff assigned to Department otherwise sent to all offline employees.
• No Human Takeover requests within 10 days of a Human Takeover sent in the same chat.
• Message monitor and Offline is activated.
• If installed queue is enabled, queue or routing is enabled.

Manual Human Takeover - Dialogflow Only

• You can manually trigger a Human Takeover by creating a Intent (Intent) new in Dialogflow with feedback Custom Payload (Custom Payload) after: { "human-takeover": true } .
• Manual takeover automatically notifies the agent via email and leaves the conversation marked as unread.
• To send a manual Human Takeover request, use chips-style Rich Messages with ID sb-human-takeover . For example: [chips id="sb-human-takeover" options="Human support,Cancel" message=""] .

Manual Human Takeover - OpenAI Only

• Human Takeover can be manually requested by users when they explicitly request it contact with a human agent. This setting is enabled by default. This setting is not compatible with older OpenAI models like gpt-3.5-turbo .

Human Takeover via Q&A

You can enable Human Takeover for specific user messages via Q&A by adding action Human Takeover (human takeover) in set data and actions (set data and actions).

OpenAI Assistant

To enable Human Takeover on OpenAI Assistant, add jaw (function) later in the area jaw by OpenAI:

{

    "name": "sb-human-takeover",

    description: "I want contact with a support staff or team member. I want to support people.",

    "parameters": {

        "type": "object",

        "properties": {},

        "required": []

    }

}

WhatsApp, Messenger, Telegram and other messaging apps

To make a Human Takeover request work on WhatsApp, Messenger, Telegram, and other messaging apps, you need to create a Intent (Intent) new with human takeover do Input context (input Context), nothing to do Output context (output context), a list of the most common confirmation messages users make Training Phrases (Training phrases) (eg ok, yes) and { "human-takeover": true } make feedback Custom Payload (Custom Payload).

Smart Reply

Smart Reply suggests quick responses in real time within a conversation. When enabled, you'll see suggested responses in the conversation area, if available.

Information

• Features Smart Reply first checks suggestions from chatbot Dialogflow, provided it is enabled. If there is at least one suggestion, it will display the result immediately. However, if Dialogflow is not active or there are no Dialogflow suggestions, OpenAI suggestions will be returned instead.
• If feature language detection enabled, smart replies will also use language detection.
• If feature Multilingual through translation enabled, smart replies will also use multilingual translation.
• To read the full text of a smart reply, hover over it for 3 seconds.
• To restore a previous message, press the key combination CTRL + Z (CTRL + Z).

Optimal configuration for chatbot

TNNT AI Chatbot provides powerful tools to assist you in the creation process. chatbot.

• Activate Artificial Intelligence > Google > Chatbot Dialogflow (Artificial Intelligence > Google > Dialogflow chatbot). If you have general or specific questions that require a specific answer, or if you want to use Rich Messages Like buttons, Dialogflow chatbot is the best choice and it can work together with chatbot OpenAI. Dialogflow and OpenAI chatbots can work together simultaneously. Learn more here.
• Keep improving chatbot from training board chatbot.
• Activate Artificial Intelligence > Smart Reply (Artificial Intelligence > Smart Reply). More details here.
• Enable the settings OpenAI after: Chatbot , Correct Spelling Errors (Spelling Correction), Fix Dialogflow spelling errors (Dialogflow spelling correction), Rewrite message button (Rewrite Message Button). More details here.
• Train chatbot Your OpenAI with your own content, more details here.
• Set the value of Google > Dialogflow Intent Detection Confidence (Google > Dialogflow Intent detection confidence) wall 0.81 (0.81).
• If your site receives traffic from multiple countries, consider enabling the options Google (Google) after: Multilingual through translation, automatic translation, language detection.
• Change name chatbot from Settings > Users > Bot Name (Settings > Users > Bot name).

Problem?

The most common reasons why OpenAI or Google is not working properly are listed below. For more details on the issue, open browser development tools (browser developer tools) and then tab control panel (console), send a message via TNT chat AI Chatbot, and an error will appear in the console. On Chrome, you can open the console from Settings > More Tools > Developer Tools > Console (Settings > More tools > Developer tools > Console).

OpenAI and Google

• There is one Human Takeover.
• You can hire us to do the synchronization for you, hire us.

OpenAI

• Click the button Settings > Artificial Intelligence > OpenAI > Troubleshooting (Settings > Artificial Intelligence > OpenAI > Troubleshoot problems) and check for any errors. If there are errors, it will be related to account OpenAI, please follow the instructions in the error message to fix the problem.
• Make sure to check the options Settings > Artificial Intelligence > OpenAI > Chatbot (Settings > Artificial Intelligence > OpenAI > Chatbot).
• You have reached your quota limit or are having problems. pay with account Your OpenAI. Check it out at https://platform.openai.com/account/usage.
• If Dialogflow is enabled, OpenAI may not function properly because your Dialogflow agent does not have a Fallback Intent. Please check for its presence on the Intents page, and if it is missing, you can recreate it by following the instructions here. To quickly test if this is the issue, you can disable Dialogflow and send a 2-3 word message. Then check the browser console for any errors.
• If chatbot not responding at all and you have some Google settings enabled, try disabling the Google settings and check that chatbot is it working
• Be sure to read the general information here.
• If the training does not work as expected, for example, if chatbot not responding to questions regarding training data, try deleting all training data from Chatbot > Training > Information > Clear all training data (Chatbot > Training > Information > Delete all training data) and retrain chatbot.
• If the training process does not work as expected, for example, if the feedback of chatbot truncated or partially incorrect, try asking the same question a few more times. Responses will improve over time. OpenAI needs to learn from user interactions.
• If your training data comes from a website, and the website is multilingual, make sure the village of the card <html>contains correct language.
• Delete all your OpenAI settings, leaving only the OpenAI key and try again.
• Try it out assistant OpenAI alternative.
• If you are using cloud version, you can use our OpenAI key by placing Settings > Artificial Intelligence > OpenAI > Sync Mode (Settings > Artificial Intelligence > OpenAI > Sync mode) wall Automatic (Automatic). If this solves your problem, it means the problem is rooted in account Your OpenAI. You need to buy credit to use this option.

Google

• Click the button Settings > Artificial Intelligence > Google > Troubleshoot (Settings > Artificial Intelligence > Google > Troubleshoot problems) and check for any errors. If there are errors, it will be related to account Google your, follow the instructions in the error message to fix the problem.
• Make sure to check the options Settings > Artificial Intelligence > Google > Chatbot Dialogflow (Settings > Artificial Intelligence > Google > Dialogflow chatbot).
• If the synchronization process fails, we recommend reviewing our documentation and repeating the synchronization steps to correct any errors. If needed, we offer integration services. Details on the page hire us.
• You have selected the wrong agent location.
• Make sure you are not using a super agent.
• Be sure to read the general information here.

OpenAI

The settings below are related to the Artificial Intelligence application.

Synchronize

Automatic Sync Mode

Features This is only available on cloud version of TNTT AI Chatbot.

• Automatic synchronization mode is ready to use and does not require any additional settings. Set up at Settings > Artificial Intelligence > OpenAI > Sync Mode (Settings > Artificial Intelligence > OpenAI > Sync mode).
• If you want to activate chatbot, check Settings > Artificial Intelligence > OpenAI > Chatbot (Settings > Artificial Intelligence > OpenAI > Chatbot).
• You need to buy credit to use this option.

Manual sync mode

OpenAI integration (ChatGPT) provides chatbot your ability to answer general questions about almost anything you can imagine. To get started, follow the steps below.

• Register at https://platform.openai.com/.
• Get API key from https://platform.openai.com/api-keys and paste it in Settings > Artificial Intelligence > OpenAI > API Keys (Settings > Artificial Intelligence > OpenAI > API key). If you are using cloud version, put Settings > Artificial Intelligence > OpenAI > Sync Mode (Settings > Artificial Intelligence > OpenAI > Sync mode) wall Handmade (Manual).
• Activate chatbot from Settings > Artificial Intelligence > OpenAI > Chatbot (Settings > Artificial Intelligence > OpenAI > Chatbot).

Chatbot

To set up chatbot For your first, follow these steps:

• Complete the process synchronize.
• Enable option Settings > Artificial Intelligence > OpenAI > Chatbot (Settings > Artificial Intelligence > OpenAI > Chatbot), and save your changes.
• Your chatbot should now be live. The testing area is accessible from Area Chatbot (Chatbot area), you can find it by clicking on the smile icon 🙂 on the left menu. If chatbot not working, click the button Settings > Artificial Intelligence > OpenAI > Troubleshooting (Settings > Artificial Intelligence > OpenAI > Troubleshoot problems) and follow the instructions.
• To improve further chatbot yours, explore the sections train and Human Takeover.

Setting

See information about most OpenAI installations here.

Chatbot Mode

Features This is related to the option Settings > Artificial Intelligence > OpenAI > Mode Chatbot (Settings > Artificial Intelligence > OpenAI > Chatbot mode). It allows you to configure the information that OpenAI will use to respond to user messages.

• General questions only (Only general questions) OpenAI will only answer general questions and questions related to the user's previous messages in the same conversation, without using any information you provide. This is the default setting.
• Only questions related to your source (Only questions related to your sources) OpenAI will only answer questions related to the information you provide. User messages will be ignored. You must train chatbot with your sources first.
• All questions (All questions) OpenAI will answer questions related to the information you provide, general questions, and questions related to the user's previous messages in the same conversation. You must train chatbot with your sources first. This is the recommended mode.
• Assistant (Assistant) Use this mode if you are using a OpenAI Assistant.

Assistant

The feature This allows you to use your own Assistant created at https://platform.openai.com/assistants.

• If you are using the cloud version, you must set Settings > Artificial Intelligence > OpenAI > Sync Mode (Settings > Artificial Intelligence > OpenAI > Sync mode) wall Handmade (Manual) and use your own API key.
• You can use multiple assistants by adding their IDs in Settings > Artificial Intelligence > OpenAI Assistant - Link Department (Settings > Artificial Intelligence > OpenAI Assistants - Department linking) and select Assistant (Assistant) in Settings > Artificial Intelligence > OpenAI > Mode Chatbot (Settings > Artificial Intelligence > OpenAI > Chatbot mode). To activate an assistant, both the assistant and the conversations must be assigned to a Department.
• Assistant is only used for chatbot and smart reply, not for rewriting messages and other feature other.

Chatbot

Features chatbot OpenAI works similarly to Dialogflow, providing automated responses to user messages. Select settings Regime Chatbot (Chatbot mode) to specify the questions that chatbot able to answer. Use feature Human Takeover to allow chatbot Redirect the conversation to a human agent when necessary.

Backup Message

A fallback message is sent when OpenAI cannot understand the user's question. If chatbot Dialogflow is enabled, the backup message will be disabled and the backup message of chatbot Dialogflow will be used instead.

Prompt

Prompt instructs OpenAI how to respond by providing relevant information that can be used to answer user questions. To understand the process, refer to the prompt examples listed below.

If you choose to enable feature Human Takeover, you need to ask OpenAI to respond with I do not know (I don't know) If you cannot provide an answer to the user's question, you should always include the following text in the prompt: Answer "I don't know" if you are unsure of the answer. (Respond "I don't know", if not sure about the answer).

Prompt - Rewrite Message

This prompt instructs OpenAI how to rewrite messages when Rewrite message button (Message rewrite button) is enabled. This prompt should be written in English. TNTT AI Chatbot Automatically add text as needed: and use the user's language, add a greeting (and use the user language, add greetings).

Feedback from the coaching source can be used with feature prompt because they are compatible.

Correct Spelling Errors

Features This automatically corrects any spelling errors in employee messages.

Training data language

If you are using training data and chatbot If yours is multilingual, set the default language of the training data here. Leave it as is. default (default) if the default language of the training data is English.

Smart Reply

Features This allows activation. Smart Reply even when chatbot not working. If chatbot is activated, feature Smart Reply will automatically use OpenAI.

Fix Dialogflow spelling errors

In case Dialogflow cannot find a suitable response to the user's message, this function checks for any spelling errors. If there are such errors, Dialogflow is requested again with a corrected version of the message to get the correct response. Although it has higher priority, feature This can still work with feature correct spelling of Google Search.

Rewrite message button

Features This adds a button to the text field of the chat area, click it to rewrite your message and make it more friendly and professional. The greeting will be added automatically if there is no previous staff message. If your language is not English, you must edit your staff/admin profile and set the correct language.

Voice recognition

When this option is enabled, audio messages will be converted to written text.

• You do not need to activate feature this to chatbot understand audio messages. Features voice recognition chatbot always enabled
• To feature For this to work better, the user's language should be determined. To automatically detect the user's language, you can enable feature language detection.
• The text will be displayed along with the audio player.
• The generated text is compatible with the feature pandemic.

Image recognition

When this option is enabled, the chatbot will analyze and interpret images submitted by users.

• Only GPT-4 and newer models support feature This.
• Features This does not work on localhost, it requires an online server or AWS S3.

Source link

When this option is enabled, responses will automatically include links to the sources and training data used to generate the response. To include articles as sources, you must set the article page in Settings > Posts > Post Page URL (Settings > Articles > Articles page URL).

Extract note data

When this option is enabled, you will see a menu in note board. This menu allows to automatically extract specific information from user messages.

OpenAI Parameters

TNNT AI Chatbot allows you to tune different OpenAI parameters like temperature and logit_bias, for more details visit https://platform.openai.com/docs/api-reference/completions/create. Don't set any values if you don't know what these parameters do, otherwise OpenAI may stop working.

Logit bias

Parameters Logit bias must be a JSON string and the keys must be strings, for example: {"2435":-100, "640":-100} .

Create user questions

When this option is enabled, OpenAI will generate new user questions in real time as you open training board chatbot.

Using conversation for coaching

Automatically use conversations for coaching chatbot periodically. You will find the training data in Chatbot > Training > Conversations (Chatbot > Training > Conversations). Training is done via cron job every 24 hours. Only user and staff messages are used, messages from chatbot ignored. More details here.

Context awareness

When this option is enabled, OpenAI will recognize the context of the web page the user is writing a message on. The context only includes the meta title and meta description of the page. This option is only supported for the chat widget and is not compatible with messaging channels.

Train

With feature With this, your chatbot can be trained using your website, text, PDF documents, and more. Once training is complete, the chatbot will be able to answer questions related to your content.

Training by file

This training allows you to train chatbot with PDF and TEXT files.

• To access feature this, navigate to Chatbot > Training > Files (Chatbot > Training > Files).
• Select your file, click the button Train chatbot (Train chatbot) and wait for the training process to complete.
• Only files in PDF and TXT formats can be uploaded.
• Once the training is complete, the uploaded files will be deleted.

Web-based training

This training allows you to train chatbot by websites.

• To access feature this, navigate to Chatbot > Training > Website (Chatbot > Training > Website).
• Enter the website URL, click the button Train chatbot (Train chatbot) and wait for the training process to complete.
• If you retrain the same site, you must delete the training data from the previous site; otherwise, only new URLs will be trained.
• You can provide a site URL and all child URLs will be included and crawled, but for large sites, using an XML sitemap is more efficient and less prone to errors or infinite link loops than relying on the site URL. You can generate a sitemap using a service like https://www.xml-sitemaps.com.
• If you want to train chatbot your site with specific pages from your site instead of the whole thing, you can use an XML sitemap. Create a sitemap using a tool like https://www.xml-sitemaps.com, then remove the pages you don't want to include by editing the file in a text editor. To use an XML sitemap, you'll need to upload it to your server or an external online location. Then, add the sitemap URL in Chatbot > Training > Website (Chatbot > Training > Website). If your sitemap contains more than 1000 URLs, it is recommended to split it into multiple files and train them. chatbot with each file one by one to avoid server crashes.
• You can upload large files and your XML sitemap using a service like https://tmpfiles.org.

Training through questions and answers

This training allows you to train chatbot by adding individual questions and answers.

• To access feature this, navigate to Chatbot > Training > Q&A (Chatbot > Training > Q&A).
• For more details, click here.

Article Training

This training allows you to train chatbot equal article.

• To train chatbot, add your post and then click the button Train chatbot (Train chatbot). Articles are used as auto-training sources.
• For more details, click here.

Stream Training

This training allows you to train chatbot equal stream.

• To access feature this, navigate to Chatbot > Stream (Chatbot > Flows).
• For more details, click here.

Conversational coaching

This training allows you to train chatbot by conversations from users and employees.

• To activate feature this, check option Settings > Artificial Intelligence > OpenAI > Use chat for training (Settings > Artificial Intelligence > OpenAI > Use conversations for training).
• Training data will start being generated in the next few days and will be available regionally. Chatbot > Training > Conversations (Chatbot > Training > Conversations).
• While this method is robust and automated, it can produce low-quality training data if human feedback or user messages are unhelpful or inaccurate. We recommend checking the training data regularly. This method is not recommended for most chatbot. Use training board chatbot instead.

Training with chatbot training board

After completing training chatbot yours, you may want to continue improving it. Features This lets you select conversation messages and use them to add new questions and answers or improve existing ones. You can open the training panel chatbot From the conversation area, hover over a message, open the message's menu, and select Train chatbot (Train chatbot).

• If Dialogflow is active, a new Intent will be added to the main Dialogflow agent.
• If OpenAI is active, the OpenAI chatbot will be automatically trained with new information. You can control the questions and answers generated from this window from Chatbot > Training > Questions and Answers (Chatbot > Training > Questions and answers).
• Options Service to update (Services to update) allows you to choose the chatbot to update. When updating the Dialogflow Intent, a new OpenAI question and answer will be created.
• The training window is not compatible with OpenAI assistants.

Training with real-time information

Features This allows chatbot Answer questions that require real-time information, such as "What is the temperature in London today?".

• For more details, click here.

Information

• To add new training data, simply retrain chatbot. Previous training data will not be lost, and only new sources will be added.
• If you are using cloud version, has character limit for training chatbot. However, if you are using PHP or WP version, there is no limit imposed. You can see the character limit here.
• Model embedding model (embedding model) is necessary to train chatbot your and handle all user messages. We currently use the model text-embedding-3-small . This model is required for these situations and cannot be turned off or changed. You can find pricing information at https://openai.com/pricing. Check price for model text-embedding-3-small in section Embedded model (Embedding models).
• Go to Chatbot > Training > Information (Chatbot > Training > Information), and click the button Delete all training data (Delete all training data) to clear all previous training data for chatbot.
• Embeds are stored as JSON files in uploads folder of TNTT AI Chatbot and secured by password method by file name.

Run training via cron job

If you are using cloud version, just enable the option Settings > Artificial Intelligence > OpenAI > Training via cron job (Settings > Artificial Intelligence > OpenAI > Training via cron job) and the cron job will be triggered..

• For cloud versions, cron jobs can be executed up to once every 7 days.
• We recommend providing an XML sitemap instead of a site URL for performance reasons.
• Auto training is limited to websites only; files, Q&As, and articles are excluded. Retraining will erase previous website training data.

Multilingual Training

If your user base is multilingual, you can train chatbot with multilingual content and limited chatbot Only retrieve answers from sources in the user's language. To enable this feature, check the option Settings > Artificial Intelligence > OpenAI > Multilingual Training Sources (Settings > Artificial Intelligence > OpenAI > Multilingual Training Sources).

• File (Files) Currently, the files only support one language.
• Website (Websites) The language of the website is detected automatically. In order for TNTT AI Chatbot to understand the language of your websites, the tag <html> must contain attribute village.
• Q&A (Q&A) Currently, Q&A only supports one language.
• Article (Articles) All post languages are used automatically.
• Conversation (Conversations) If automatic translation enabled, only messages in the employee's language will be used.

Q&A

The information below pertains to the Questions and Answers section of the training area. chatbot. Add questions and answers to chatbot to improve its performance. The chatbot will use this information to answer user questions.

Question

Enter user messages that will trigger responses. Add as many question variations as possible. For example, questions for answers I am one chatbot! could be Who are you? , What are you? , Are you a bot? .

Answer

Enter text that will be used to answer the user's question.

Call function

Call the function that allows you to connect chatbot with external tools and systems. The chatbot will query your server and return information from your server to the user. The data sent to your server is in the body and includes the user input, user ID, and chat ID. Learn more here. Our support does not include support for feature this, because this is feature for advanced users and requires custom code on your server. For help with this, see hire us.

Parameters

• URL : Enter the URL of the API endpoint that will provide the necessary values to the function.
• Headers : Enter key-value header parameters, separated by commas. For example: apikey:123345, json:true .
• Properties : Enter the values that the user must provide for chatbot. For example, a city, tracking number, etc. The chatbot will ask the user to provide these values. If you already know all the possible values, you can enter them in the field Allowed values (Allowed values).

Response from your server

Your server must return a JSON array with the values requested by chatbot. For example: ["order_status" => "Delivered 2 hours 25 minutes ago"] .

Set up data and actions

Sets the user values assigned when the question is asked. You will see these values in the user details table. You can use the following merge fields to assign values extracted from the user's message. Include these fields in the response and they will be replaced with the actual values: {language} . You can also use feature This is to perform actions such as assigning Department, staff, and card for conversation.

Flows

The information below relates to the stream area. chatbot. Streams allow you to easily create chat streams powered by chatbot. Use them to guide users to a specific goal with a series of predefined messages.

Block stream

• Begin (Start): Use the start block to set when the flow should start. It could be every time a user starts a new conversation, when a specific message is sent, or when the page loads. If you set condition (conditions), the thread will only start when all the conditions are met.
• Send message (Send message): Send a message to the user.
• Send button list (Send button list): Sends a list of buttons to the user.
• Submit video (Send video): Send a video to the user.
• Get user details (Get user details): Get user details and store them in TNTT AI Chatbot. You will see these values in the user details table. You can leave the field describe (description) blank for default details, but it is required if using custom user fields.
• Set up data (Set data): Sets the user values that are assigned when the block is executed. You will see these values in the user details table.
• Act (Actions): Executes the specified actions when the block is executed.
• Condition (Conditions): Use it to create different branches in the flow. If the conditions are met, the flow will follow the branch set as true , otherwise follow the branch set to false .
• Rest API (Rest API): Use it to send data to your server. The body should be a JSON array and the TNTT user details AI Chatbot is automatically included in it under the key sb . Use the section save feedback (save response) to save specified user details with values from your server response. Use JSON dot notation. Our support does not include support for feature this, because this is feature for advanced users and requires custom code on your server. For help with this, see hire us.

Information

• Streams can support multiple languages. Add translations for messages, button text, and other content in the area translation. You can also use feature Multilingual through translation for automatic translation. If your stream's default language is not English, you must also set the default language in Settings > Artificial Intelligence > OpenAI > Training source language (Settings > Artificial Intelligence > OpenAI > Training Sources Language).

Information

• If OpenAI is not working, click here.
• If Dialogflow is running, OpenAI queries are only executed if chatbot does not know the answer to the user's question and if the length of the user's message is greater than 4 characters.
• The following settings are compatible with OpenAI: smart answer (smart reply), Human Takeover (human takeover), off for ticket area (disable for the tickets area), off during business hours (disable during office hours), bot response delay (bot response delay), User email response (reply to user emails), Respond to user text messages (reply to user text messages).
• The following Google settings are compatible with OpenAI: Multilingual through translation (multilingual via translation), automatic translation (automatic translation), language detection (language detection).
• Set language chatbot OpenAI from Settings > Chat > Language (Settings > Chat > Language). Set to Multilingual (Multilingual) if your site supports multiple languages or if your users speak different languages. If you are using messaging channels like WhatsApp, or Instagram, you have to detect the user language through language detection. For more details, click here.
• If a human agent takes over, the OpenAI chatbot is disabled, and remains disabled even if the agent is offline. The Dialogflow chatbot continues to operate whenever needed.
• The default model is gpt-4.1-mini.
• OpenAI supports voice messaging through speech recognition.

Google

The settings below are related to the Artificial Intelligence application.

Synchronize

To get started using Google AI and Dialogflow services, follow the steps below.

Automatic Sync Mode

Features This is only available on cloud version of TNTT AI Chatbot.

• Click Sync now (Synchronize now) and complete the process.
• If you want to activate chatbot Dialogflow, check Settings > Artificial Intelligence > Google > Chatbot Dialogflow (Settings > Artificial Intelligence > Google > Dialogflow chatbot). Additionally, you must enter the Project ID or Agent Name of the chatbot, to get it, follow the steps below.
• You need to buy credit to use this option.

Manual sync mode

• Enable option TNNT AI Chatbot > Settings > Artificial Intelligence > Google > Chatbot Dialogflow (TNNT AI Chatbot > Settings > Artificial Intelligence > Google > Dialogflow Chatbot) and save the changes.
• Access console.cloud.google.com and login.
• Select or create a project by clicking the button Select a project (Select a project) in the upper left corner. Name the project whatever you want.
• Enable the Dialogflow API by entering Dialogflow API in the search bar at the top. Click Dialogflow API and then click Activate (Enable).
• Select project and access Left menu > APIs and services > OAuth consent screen (Left menu > APIs and services > OAuth consent screen). Select Outside (External) and click Create (Create). In Application Name (App name) Enter the name you want, in User support email (User support e-mail) and Information contact of the developer (Developer contact information) Enter your email. Click Save and continue (Save and continue).
• In the area Data Access Rights (Data access), click Add or remove scope (Add or remove scopes), scroll down and in the area Add scope manually (Manually add scopes) enter https://www.googleapis.com/auth/dialogflow,https://www.googleapis.com/auth/cloud-language,https://www.googleapis.com/auth/cloud-translation. Click Add to table (Add to table) and then Update (Update) and Save and continue (Save and continue).
• In the area Object (Audience), click Add user (Add users) and add your Google email, use the same email as account currently logged in. Click Save and continue (Save and continue). Click PUBLISHING APPLICATIONS (PUBLISH APP). No need to complete the review process, leave it in pending review status.
• Access Left menu > APIs and services > Credentials (Left menu > APIs and services > Credentials) and click Create credentials (Create credentials), select OAuth Client ID (OAuth client ID). With Application Type (Application type) select Web Application (Web application). Enter any name you want. In Authorized redirect URIs (Authorised redirect URI) Enter the redirect URL, taken from TNTT AI Chatbot > Settings > Artificial Intelligence > Google > Authorized redirect URIs (TNNT AI Chatbot > Settings > Artificial Intelligence > Google > Authorized redirect URI). Click Create (Create).
• Copy Customer ID (Client ID) and Customer Confidentiality (Client Secret) and paste them in TNTT AI Chatbot > Settings > Artificial Intelligence > Dialogflow (TNNT AI Chatbot > Settings > Artificial Intelligence > Dialogflow). Save settings.
• Click TNTT AI Chatbot > Settings > Artificial Intelligence > Google > Sync (TNNT AI Chatbot > Settings > Artificial Intelligence > Google > Synchronize). Log in with the same account Google you have been using so far. On the next screen, click Continue (Continue). On the next screen, select all ranges and click Continue (Continue).
• Copy Refresh Code (Refresh token) and paste it in TNTT AI Chatbot > Settings > Artificial Intelligence > Google > Refresh Code (TNNT AI Chatbot > Settings > Artificial Intelligence > Google > Refresh token).
• You're done! If you want to activate chatbot Dialogflow, check Settings > Artificial Intelligence > Google > Chatbot Dialogflow (Settings > Artificial Intelligence > Google > Dialogflow chatbot). Additionally, you must enter the Project ID or Agent Name of the chatbot, to get it, follow the steps below. Note that the app does not need to be approved by Google.
• If you're a Google Workspace user, visit https://admin.google.com/ and click Google Cloud Session Control (Google Cloud Session control). Put Re-authentication policy (Re-authentication policy) wall Never ask for re-authentication (Never require re-authentication).

Dialogflow

Get Project ID

• Log in to the Dialogflow ES dashboard by visiting dialogflow.cloud.google.com. You must log in with the same account Google used during sync.
• Click gear icon (gear icon) in the upper left corner, near the name chatbot, and open the settings area. If you haven't created one yet, chatbot, please follow instructions below to create your first bot.
• Copy Project ID (Project ID).
• Make sure to select US / GLOBAL in the upper left corner of the Dialogflow dashboard. Note that our system does not support mega agents.

Get Dialogflow CX Agent Name

• Log in to the Dialogflow CX dashboard by visiting https://dialogflow.cloud.google.com/cx/.
• Select the desired agent project and access the agent page. You can access the agent page by selecting the agent and clicking the top button Agent > View all agents (Agents > View all agents).
• Click on the options menu for the desired agent and click Copy name (Copy name).
• More details at https://cloud.google.com/dialogflow/cx/docs/quick/api#detect-intent-drest.

Location

Set the location or region of your Dialogflow agent. This setting is optional if your agent location is set to global.

Welcome Intention

Enable the Dialogflow Welcome Intent for new visitors. Optional Settings > Messages & Forms > Welcome Message (Settings > Messages & Forms > Welcome message) must be enabled.

Submit user details

Submit user details registration form and Rich Messages via email to Dialogflow.

Add Intents to Saved Responses

Include Dialogflow Intents in saved responses. To access saved responses options, go to Settings > Administration > Saved Feedback (Settings > Admin > Saved replies).

Create a basic chatbot

If you have not created chatbot, follow the instructions below to create chatbot your first. Creating and managing chatbot Your Dialogflow is completely handled by Dialogflow. There are many tutorials online that can help you create and configure your Dialogflow bot.

• To create chatbot your first, access to Dialogflow Dashboard and create an agent. With Google Project (Google project), select the same project used during the synchronization.
• Add one Intent (Intent) new from the left menu and open it.
• In the area Training Phrases (Training phrases), add the user question you want chatbot answer, adding as many variations as possible. For example, if you want chatbot Respond to users asking about your business address, adding variations like "what's your address", "address", "where are you located".
• In the area Feedback (Responses), more answers by chatbot in the form of text feedback (text response). If you want to add buttons, tags, etc., you can use Rich Messages.
• You have created your first question and answer! Check it from the right area or from the TNTT chat AI Chatbot. Add new Intents to complement chatbot yours with the questions and answers you want. You can include pre-built basic questions and answers by activating feature Small Talk from the left menu.

Here are some great resources to help you build a more complex chatbot:

• chatbotslife.com/dialogflow-restaurant-bot-tutorial-1-45ce1d3c0ab5.
• tutorials.botsfloor.com/building-your-own-chatbot-using-dialogflow-1b6ca92b3d3f.
• marutitech.com/build-a-chatbot-using-dialogflow/.

Act

The following actions allow chatbot interact with the website automatically on behalf of the user. To use an action, go to Dialogflow, edit a Intent (Intent), and one more Custom Load (Custom Payload) new with the following syntax: { "ACTION-NAME": ACTION-VALUE } .

Implement Dialogflow

The execution data sent to your webhook URL looks like this:

{
    "responseId": "4a58fc4f...",
    "queryResult": {
        "queryText": "fullfillment",
        "parameters": [],
        "allRequiredParamsPresent": true,
        "fulfillmentText": "Example",
        "fulfillmentMessages": [{
            "text": {
                "text": ["Response"]
            }
        }],
        "outputContexts": [{
            "name": "projects/tnnt...",
            "parameters": {
                "no-input": 0,
                "no-match": 0
            }
        }],
        "intent": {
            "name": "projects/tnnt...",
            "displayName": "Fullfillment"
        },
        "intentDetectionConfidence": 1,
        "languageCode": "en"
    },
    "originalDetectIntentRequest": {
        "payload": {
            "support_board": {
                "conversation_id": "3002",
                "user_id": "3777"
            }
        }
    },
    "session": "projects/example/agent/sessions/3777-3002"
}

Schools payload and session Contains TNTT's user ID and chat ID AI Chatbot.

Dialogflow Information

OpenAI

If OpenAI is enabled, Dialogflow takes precedence. The OpenAI API is only used if Dialogflow cannot answer the user's question.

Chatbot Training and Optimization

• It will take a while to chatbot Your human agents should consistently provide correct answers to all questions. To improve performance, you and your human agents should continually train chatbot by adding new question variations and Intents. This approach will effectively improve the capabilities of chatbot your.
• Employees can add new Intents and respond chatbot, as well as add new training phrases to existing intents quickly from the admin area by hovering over a message and clicking the Dialogflow Intent icon. Enable Settings > Artificial Intelligence > OpenAI > Create user questions (Settings > Artificial Intelligence > OpenAI > Generate user questions) to automatically add question variations and rewrite answers. New Intents will include the responses, while updating existing intents will only add new training phrases, but not the responses chatbot new. If you are using Dialogflow CX, the feedback chatbot will be added to the latest thread used in the conversation if any, otherwise will be added to the starting thread.
• If chatbot Reply with wrong intentions, visit Dialogflow Dashboard > Chatbot Settings > ML Settings (Dialogflow Console > chatbot Settings > ML Settings), and set ML CLASSIFICATION THRESHOLD (ML CLASSIFICATION THRESHOLD) to a larger number, such as 0.6. Also check Intent Detection Reliability.

Dialogflow Intent Detection Reliability

When searching for a matching intent, Dialogflow scores potential results with an intent detection confidence level, also known as a confidence score. These values range from 0.0 (completely uncertain) to 1.0 (completely certain). Specify a value from 0.1 arrive 1.0. Any response provided by Dialogflow lower than this value will not be considered. If you are using Dialogflow along with chatbot OpenAI is trained using your resources, so set this value to 0.81.

Knowledge base

The knowledge base is automatically enabled. The knowledge base is a feature allow chatbot your search within documents (such as PDFs) or websites to find answers. To create your first Knowledge Base, visit cloud.google.com/dialogflow/docs/knowledge-connectors.

Dialogflow Feedback

Feedback JSON Full Dialogflow information is automatically saved in the database, sb_messages, column payload.

Ignore Intent if it doesn't match the provided keyword

Sometimes Dialogflow gives incorrect answers due to similar questions but on different topics. To solve this problem, you can guide TNTT AI Chatbot Ignore an Intent if specific keywords are not present in the user's message. How to do it:

• Go to Dialogflow and edit the Intent.
• For each training phrase, select the keywords you want to claim and associate them with a Entity (Entity) new or an existing entity.
• In Actions and parameters (Actions and parameters), check Obligatory (Required) and one more Reminder (Prompt) new with value skip-intent.
• Save Intent.

User attachments

User attachments are sent to Dialogflow by adding the attachment URL to the message.

Chatbot Attachments

To allow chatbot send attachment, add one Custom Load (Custom Payload) and insert this JSON code:

{ "attachments": [["name", "YOUR-LINK"], ["name", "YOUR-LINK"], ["name", "YOUR-LINK"]]}

Replace "name" with the actual name of the attachment to display and replace "YOUR-LINK" with the actual URL of the file. Image attachments are automatically displayed as images.

Rich Messages

To allow Dialogflow to send Rich Messages, just enter the Rich Messages shortcode into the field TEXT FEEDBACK (TEXT RESPONSE) or add one Custom Load (Custom Payload) new and insert this JSON code: { "rich-message": "shortcode" }. Replace "shortcode" with Rich Messages shortcode, to get valid JSON code you need to replace all characters " equal ". To get the shortcode or learn how to create Rich Messages, please click here.

Rich Messages Response

When users interact with Rich Messages via TNT chat AI Chatbot (for example, by clicking a button), rich message responses are sent to Dialogflow in the following format: ID|response, or ID if the rich message type is subscribe, email, subscribe, in this case the rich message values are sent as an array in the key queryParams['payload']. ID is a Rich Messages ID, which can be set by adding the id="YOUR-ID" attribute to the shortcode. If no ID is set, a random ID will be used. feedback is user input or selection. To block Dialogflow from responding to a rich message, add a new intent with ID is a single user expression and has no feedback.

If the user is interacting with chatbot via a messaging app (e.g. WhatsApp), rich message responses do not contain the Rich Messages ID and context (contexts) Dialogflow's intent must be used to allow Dialogflow to understand which intent to fire for a particular Rich Messages response.

Get Rich Messages for subscriptions, emails, follow-ups

• Check options TNTT AI Chatbot > Settings > Artificial Intelligence > Google > Send User Details (TNNT AI Chatbot > Settings > Artificial Intelligence > Google > Send user details).
• From Left menu > Execute (Left menu > Fulfillment), activate Webhooks, you just need to enter the URL of the file that will receive the Dialogflow webhook data.
• Create an Intent with the ID of the Rich Message, for registration form, enter registration, for the entry tracking form sb-follow-up-form, for email input form e-mail.
• Enable Fulfillment for Intent.
• You're done! The webhook URL file will receive TNTT's Rich Messages user details. AI Chatbot.

Sequential survey

To create a sequential survey like in the demo, you need to enter Rich Messages ID (Rich message ID) enter Training Phrases (Training phrases), see example below.

• Go to Dialogflow and create a new intent. In the area Training Phrases (Training phrases), enter user expression survey example (survey example)In the area Feedback (Responses), enter code [buttons id="test-survey-1" options="Software,Physical Products,Services" title="What is your business type?" message="Please select the type that best fits your company." success="Your company type is "] .
• Create a new intent. Enter user expression test-survey-1 and do input feedback [select id="seq-survey-2" options="Priority Post,Express Mail,International Mail" title="Shipping Method" message="Choose your customer's preferred shipping method" success="Your customer's preferred shipping method is"] .
• Create a new intent. Enter user expression test-survey-2 and do input feedback Thank you for completing our survey! (Thank you for completing our survey!).
• You're done.

Department Links

• Get ID Department from Settings > Other Features/Miscellaneous > Departments (Settings > Miscellaneous > Departments).
• Get the project ID from your agents' Dialogflow settings area.

More information

• Dialogflow supports using voice messages via speech recognition. WhatsApp audio messages and .ogg audio files are not supported natively. To support WhatsApp audio messages and .ogg audio files, enable Settings > Artificial Intelligence > OpenAI > Speech Recognition (Settings > Artificial Intelligence > OpenAI > Speech recognition).
• You can activate chatbot via API by sending a message with no text and payload { "event": "activate-bot" }.
• The following details are sent to Dialogflow in the parameter queryParams When detecting intention: conversation_id, user_id.
• To trigger a welcome event in Dialogflow CX, create a Event handler (Event Handler) and insert Welcome do Custom Events (Custom Event).
• Articles by TNTT AI Chatbot automatically synchronized with the Dialogflow knowledge base.
• Using JS variables SB_DIALOGFLOW_AGENT = "AGENT ID" To change the default Dialogflow agent, replace "AGENT ID" with Project ID (project ID).
• If the user sends the same message again, triggers the same Intent in Dialogflow, and OpenAI is running, TNTT AI Chatbot will try to send a message from OpenAI and will ignore the response from Dialogflow.
• You can access user_id and conversation_id of the current user and conversation in Dialogflow CX using the codes $session.params.user_id and $session.params.conversation_id, located in the Route Conditions area.

Multilingual Chatbot

Features Artificial Intelligence > Google > Multilingual (Artificial Intelligence > Google > Multilingual) Check if there is a Dialogflow agent in the user's language and enable it.

• To feature For this to work, the user's language must be known. The user's language is based on the user's language details if set, otherwise it is based on the user's browser language. The language can also be detected by feature language detection.

Automatic translation

Features Auto translation automatically translates user messages into the employee's language and employee messages into the user's language. To enable, check the option Settings > Artificial Intelligence > Auto-translate (Settings > Artificial Intelligence > Automatic translation). If you are using cloud version and Artificial Intelligence > Google > Sync Mode (Artificial Intelligence > Google > Sync mode) is set to Automatic (Automatic), the feature Multilingual will work automatically. If not, you have to complete synchronize and set it up below. The feature Multilingual through translation and language detection also require these steps.

Establish

• Log in https://console.cloud.google.com equal account Google your and select your Dialogflow Agent project.
• In the top search bar, type cloud translation (cloud translation), select service Cloud Translation API (Cloud Translation API) and activate it. Note that this is a paid service with a free tier, additional costs may apply.
• Activate pay by clicking Left menu > Pay (Left menu > Billing) and activate one account pay with method pay valid.

Information

• User messages in the admin area are automatically translated in real time to match the employee's language.
• Staff messages are automatically translated in real time to match the user's language.
• Staff can view the original message by opening the message menu and clicking View original message (View original message).
• Staff language based on user details language of the staff if set, otherwise based on browser language or admin area language.
• User language based on user details language, if set, otherwise based on chat language, if set, otherwise based on browser language. Language can also be detected by feature language detection.
• The announcement is also translated.
• To avoid translating a string, surround it with characters ` or ```.

Multilingual through translation

Features in Settings > Artificial Intelligence > Multilingual via translation (Settings > Artificial Intelligence > Multilingual via translation) automatically translate user messages into Dialogflow or OpenAI's default language, and translate Dialogflow or OpenAI messages into the language the user speaks. Additionally, feature This translates all text displayed in the chat, such as Rich Messages belong to chatbot, article, registration form, and notice turn on. To improve efficiency and reduce translation costs, translations are automatically integrated into translation files. Combine this feature with feature language detection for optimal results.

• If English is one of the languages, English must be the default language, and original documents must be in English.
• If you are using OpenAI with training data, set the default training data language in Settings > Artificial Intelligence > OpenAI > Training source language (Settings > Artificial Intelligence > OpenAI > Training Sources Language). To be default if the default language of the training data is English.

Language detection

Detects the language of the user message and changes the user language and Dialogflow agent language accordingly, if available, otherwise displays a fallback message. You can use the following case studies in the message: {language_name}.

• User messages must be at least 2 words long.
• Language detection is only done for the first 2 messages of a user in a conversation.
• As long as chatbot OpenAI is active and programmed to answer general questions, backup messages will never be sent, as OpenAI will always provide an answer to any user message.

Google Search

Features Google search at Settings > Artificial Intelligence > Google Search (Settings > Artificial Intelligence > Google search) provide for chatbot your ability to search for answers on Google. Features This is useful for providing answers to questions that require real-time information.

• Register at https://programmablesearchengine.google.com/.
• Create a search and set it up as you like. We recommend only adding your website and Wikipedia if you want. chatbot answer general questions, turn off options Search the entire web (Search the entire web). Use options Entity (Entities) to eliminate invalid results.
• Access Edit search engine > Settings > Basic (Edit search engine > Setup > Basic) and copy the value Search engine ID (Search engine ID), paste it into TNTT AI Chatbot.
• To get an API key, visit https://developers.google.com/custom-search/v1/overview and click Get the key (Get a key).

Correct Spelling Errors

In case Dialogflow cannot find a suitable reply to the user's message, this function checks for any spelling errors. If there are errors, Dialogflow is asked again with the correctly spelled version of the message to get the correct reply. Although it has a lower priority, this feature can still work in conjunction with feature OpenAI Dialogflow spelling correction.

Entity

Setting Entity (Entities) analyzes user messages and identifies and extracts entities such as cities, events, dates, and more. Use it to eliminate invalid results returned by Google search. To enable this setting, follow the steps below.

• Log in https://console.cloud.google.com equal account Google your and select your Dialogflow Agent project.
• Enter Cloud Natural Language API (Cloud Natural Language API) go to the search bar at the top of the page, select Cloud Natural Language API (Cloud Natural Language API) and enable the API.
• Activate pay by clicking Left menu > Pay (Left menu > Billing) and activate one account pay with method pay valid. Activate pay for your Dialogflow agent project.

Information

• Google search is only performed if chatbot does not know the answer to the user's question and if the length of the user's message is greater than 4 characters.
• If Google search returns results, Dialogflow context google-search is enabled automatically. The context contains the property link is a website link from Google search results. Use the context to create a new intent that provides the link, if the user sends a message like tell me more (tell me more) or I want to know more (I want to know more).
• Google search is not required to enable spelling correction. You can turn off Google search and enable spelling correction only.
• Google Search compatible with chatbot OpenAI.

Ticket

The settings below relate to the Tickets app. The Tickets app allows users to create conversations and send messages through a different user interface than chat.

Setting

• From Settings > Apps (Settings > Apps), click Ticket (Tickets) and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).

Show ticket area

CLOUD VERSION

To display the ticket area, include the chat embed code in your page and add the attribute &mode=tickets into the code snippet URL, for example: . You can also display the ticket area by inserting the code Go to any page that shows chat.

Information

• You can also use the ticket area to display an inline or full-width chat panel.
• Tickets are similar to chats on the admin side, the only difference from chats is the front end UI.
• Most chat settings are compatible with the Ticket App but not all. Dashboard settings, pop-up messages, and many others are not compatible.
• To remove the mandatory 'New Ticket' form for new users, enable the welcome message of Settings > Messages & Forms > Welcome Message. Welcome message delay is ignored in the ticket area, message is sent immediately. (Settings > Messages & Forms > Welcome message).
• To manually disable mandatory registration on just a single page, use JavaScript code var SB_REGISTRATION_REQUIRED = true. Set to true to force registration.

WhatsApp

The settings below are related to the WhatsApp application.

Setting

• From Settings > Apps (Settings > Apps), click WhatsApp and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).

WhatsApp Cloud API Setup - Automatic Sync Mode

Features This is only available on cloud version of TNTT AI Chatbot.

• Click Sync now (Synchronize now) and complete the process.
• To add a new phone number, go to https://business.facebook.com/wa/manage/phone-numbers/. If you add new numbers after the sync process, you will need to sync them again. All numbers will be synced automatically. If you want to disable specific numbers, you can delete them from Settings > WhatsApp > Cloud API Number (Settings > WhatsApp > Cloud API numbers).
• If you resync with the same phone number and don't get the verification SMS or call, you can enter the latest PIN you received and it should work.

If you are not receiving messages sent to your WhatsApp number in TNTT AI Chatbot, please check the following points:

• Click Reconnect (Reconnect) and complete the process.
• Access Meta Business Suite and add method pay.

WhatsApp Cloud API Setup - Manual Sync Mode

• Create one account new at https://developers.facebook.com or log in with account your existing
• Create a new application and select Other (Other) do Application type (app type). Then select Business (Business). Enter a name for the application and select Account Business used for WhatsApp.
• In TNTT AI Chatbot > Settings > WhatsApp > Cloud API Settings > Secret Key (TNNT AI Chatbot > Settings > WhatsApp > Cloud API settings > Secret key) enter a random string, then access https://developers.facebook.com/apps and select your app. Click Add product (Add product) and more WhatsApp, then access WhatsApp > Settings (WhatsApp > Configuration) and in Webhook URL Enter the URL you got from TNTT AI Chatbot > Settings > WhatsApp > Cloud API > Configuration URL (TNNT AI Chatbot > Settings > WhatsApp > Cloud API > Configuration URL). In Verification code (Verify token) Enter the secret key you entered earlier in TNTT AI Chatbot. Click Verify (Verify) and save, click Webhook fields > Manage (Webhook fields > Manage), enable the following Webhook fields: messages.
• To verify the integration, simply visit https://developers.facebook.com and select your app. From there, click on “WhatsApp” in the left menu and then select “API Settings” (API Setup). Copy Phone number ID (Phone number ID) and paste it in TNTT AI Chatbot > Settings > WhatsApp > Cloud API Number > Phone Number ID (TNNT AI Chatbot > Settings > WhatsApp > Cloud API numbers > Phone number ID). Enter the desired phone number in the "To" field (Big), such as your personal WhatsApp number, and send a test message. Check account your WhatsApp and send a reply, that reply will appear in TNTT AI Chatbot. To answer the trial number from TNTT AI Chatbot, copy "Temporary Access Code" (Temporary access token) and paste it in TNTT AI Chatbot > Settings > WhatsApp > Cloud API Number > Code (TNNT AI Chatbot > Settings > WhatsApp > Cloud API numbers > Token).
• To enable WhatsApp integration for all phone numbers and add a direct phone number, refer to the following instructions.
  • Access https://business.facebook.com and access Left menu > Settings > Business settings (Left menu > Settings > Business settings), then access Users > System Users (Users > System Users) to view your administrative system users, or create a new one. Open users and click Add assets (Add Assets), then select the application used for WhatsApp API integration and check Application Development (Develop App), or Full control (Full control). The system user needs to be an administrator. If you don't see the option, click Enterprise Settings (Business settings).
  • Click Left menu > Account > Apps (Left menu > Account > Apps). Select your app or add it. Make sure system user (system user) is there and has full control. If not, click Add user (Add user), select system user, click Full control (Full control), and click Assign (Assign).
  • Click Left menu > Applications (Left menu > Apps) and in Select assets (Select Assets) and select your app, activate Application Development (Develop App), or Full control (Full control) and save.
  • From Users > System Users (Users > System Users) select the user you just created and click Create new code (Generate New Token), click Application (Apps) and select the application used for WhatsApp API integration, set Code Expired (Token expiration) wall Never (Never), enable the following permissions: whatsapp_business_management, whatsapp_business_messaging, business_management. Click Generate code (Generate Token) and save. Paste the code in TNTT AI Chatbot > Settings > WhatsApp > Cloud API Number > Code (TNNT AI Chatbot > Settings > WhatsApp > Cloud API numbers > Token).
• To add additional phone numbers, visit https://developers.facebook.com, select your app, and click Left menu > WhatsApp > API settings (Left menu > WhatsApp > API Setup). To get started, click Add phone number (Add phone number) at the bottom and follow the instructions provided.
  • After activating the number, copy Phone number ID (Phone number ID) and paste it in TNTT AI Chatbot > Settings > WhatsApp > Cloud API Number > Phone Number ID (TNNT AI Chatbot > Settings > WhatsApp > Cloud API numbers > Phone number ID).
  • If the number is in state waiting (pending), you need to go to your application dashboard and then from Left menu > WhatsApp > API settings (Left menu > WhatsApp > API Setup) click Generate access code (Generate access token).
  • Please note that if you use your existing WhatsApp business number in TNTT AI Chatbot, it will no longer be usable with your WhatsApp Business app, and you will need to migrate it accordingly. these instructions.

Set up 360dialog account

• Access https://www.360dialog.com/ and create one account new.
• Go to your dashboard and from Left menu > Account WhatsApp (Left menu > WhatsApp Accounts) create API Key (API key) and copy and paste it into TNTT AI Chatbot > Settings > WhatsApp > 360dialog Settings (TNNT AI Chatbot > Settings > WhatsApp > 360dialog settings).
• Click TNNT AI Chatbot > Settings > WhatsApp > 360dialog Settings > Sync Now (TNNT AI Chatbot > Settings > WhatsApp > 360dialog settings > Synchronize now).
• Done! TNTT AI Chatbot will start receiving WhatsApp messages sent to your number, and you can reply to those messages from TNTT AI Chatbot.
• Note that you can also use account Free sandbox for testing, more details at https://docs.360dialog.com/whatsapp-api/whatsapp-api/sandbox. Account sandbox has limits and some feature, like multimedia attachments, will not work.

Set up a Twilio account

• Access https://www.twilio.com and create one account new.
• Verify your phone number.
• Complete the form and select WhatsApp, Warnings & Notices (Alerts & Notifications), No code required (With no code at all), Third-party integration (3rd party integrations).
• From Twilio Dashboard copy ACCOUNT SID and AUTH TOKEN and paste them in TNTT AI Chatbot > Settings > WhatsApp > Twilio Settings (TNNT AI Chatbot > Settings > WhatsApp > Twilio settings), save changes.
• Now you will set up a account Free trial to run some tests and make sure the integration works with TNTT AI Chatbot. From the left menu click Messaging > Settings > WhatsApp Sandbox Settings (Messaging > Settings > WhatsApp sandbox settings) and enter WHEN A MESSAGE COMES IN (WHEN A MESSAGE COMES IN) and STATUS CALLBACK URL (STATUS CALLBACK URL) TNTT URL AI Chatbot, get it from TNNT AI Chatbot > Settings > WhatsApp > Twilio Settings > Get Configuration URL (TNNT AI Chatbot > Settings > WhatsApp > Twilio settings > Get configuration URL). Note that localhost won't work, you need a public URL and a live server.
• From the left menu click Messaging > Try Now > Send WhatsApp Message (Messaging > Try it out > Send a WhatsApp message). Follow the instructions and send a message with the code to the provided WhatsApp number. Click the next buttons until the configuration is complete.
• Done! TNTT AI Chatbot will start receiving WhatsApp messages sent to account sandbox, and you can reply to those messages from TNTT AI Chatbot.
• To use the public WhatsApp integration with your customers, you also need to complete the steps below:
  • Update account yours and activate pay, you can do it here.
  • Buy a Twilio number, which will be your phone number. account Your official WhatsApp Business. More details here. You cannot use the phone number of account For existing WhatsApp Business, you must use a Twilio number. Learn more here.
  • From the Twilio dashboard, go to Messaging > Services (Messaging > Services) and create one Messaging service (Messaging Service). Click Add sender (Add Senders), select WhatsApp Number (WhatsApp Number) as the sender type, and add the Twilio number you purchased. Copy Service SID and paste it in TNTT AI Chatbot > Settings > WhatsApp > Twilio Settings > Sender (TNNT AI Chatbot > Settings > WhatsApp > Twilio settings > Sender).

Sample

According to WhatsApp Business Policy, you cannot send marketing messages and solicitations out to end users. End users must contact with you first. You have 24 hours from the time the end user's message is sent from WhatsApp to respond to the message. To contact a user who has never contact with you before or have not been in contact for more than 24 hours, you must choose a backup text message or WhatsApp message template.

• To send a message template, you must add the method pay enter Account Your WhatsApp Business. You can do it from https://business.facebook.com/billing_hub/.
• To send a specific message template to a group of users, use feature direct message.

Backup text messages

To enable backup text messages, you must set up SMS in Settings > Notifications > Text Message Notifications (Settings > Notifications > Text message notifications). More details here.

WhatsApp Message Template

A WhatsApp message template is a message format that you can use repeatedly to message users after they have given your app permission to send them messages. You cannot type the original message into the template, you must use it to notify users of a new message and instruct them how to view it, for example by providing a link to your website where the chat is displayed.

WhatsApp Cloud API

• To get Model name (Template name) and manage templates, access https://business.facebook.com and access Left menu > Settings > Other system settings (Left menu > Settings > More system settings), then access Account > WhatsApp Account > Settings (Accounts > WhatsApp accounts > Settings) and click WhatsApp Management (WhatsApp Manager).
• In Pattern language (Template languages), enter all the language codes supported by your template, separated by commas. List of language codes here (copy only the language code, e.g. it, es, en_US). If you use a template that supports multiple languages, the appropriate language for the user will be automatically selected. Otherwise, the default template language will be used.
• In Title variable (Header variables) and Content variable (Body variables), enter values separated by commas, you can use the following case: {recipient_name}, {recipient_email}. The number of parameters entered here must match the number of parameters of the template. Use feature this if your template uses dynamic values. For image title, pass the image URL as the first parameter. The order is important, the first case will be used as the first template parameter.
• In Button variables (Button variables), enter the link of your custom buttons, or the text of the quick replies with the prefix quick_reply_, for example: quick_reply_abcde. Each value must be separated by a comma. The number of parameters entered here must match the number of parameters in the template. If there are buttons or calls to action with static values such as a static URL, enter skip_parameter. The order is important, the first case will be used as the first template parameter.

Backup template

Set WhatsApp template sent as backup from Settings > WhatsApp > Cloud API Backup Template (Settings > WhatsApp > Cloud API template fallback). If you use multiple numbers with the Account WhatsApp business is different, a separate template must be created for each Account WhatsApp Business, you can set a different template for each number but the template name and language code must be the same. Button sample (test template), send a sample from the first issue.

Send template messages to users who have not contacted you before

• In Settings > WhatsApp > Cloud API Settings > ID Account Business (Settings > WhatsApp > Cloud API settings > Business Account ID) enter ID Account Business (Business Account ID) yours. Provide ID Account Business (Business Account ID), can be taken from https://developers.facebook.com. Select your app and access Left menu > WhatsApp > API settings (Left menu > WhatsApp > API Setup).
• To send the template to specific users, go to the User (Users) of TNTT AI Chatbot and select the intended recipients. Then, click on the WhatsApp icon located in the upper right corner.
• If you use the WhatsApp Cloud API with a template that supports multiple languages, the appropriate language for the user will be automatically selected. Otherwise, the default template language will be used.
• If you use Twilio and have parameters in your template, enter the parameter values separated by commas in the Content (Body).
• For more details, click here.

Twilio

Enter Template SID and the sample attributes separated by commas into TNTT AI Chatbot > Settings > Twilio Templates (TNNT AI Chatbot > Settings > Twilio template).

360dialog

• Get value Namespace from Left Menu > WhatsApp Account > Details (Left menu > WhatsApp accounts > Details).
• Take Model name (Template name) and Sample default language (Template default language) from your 360dialog template area.
• In Custom parameters (Custom parameters), enter values separated by commas, you can use the following case: {recipient_name}, {recipient_email}. Use feature this if your template uses dynamic values. The order is important, the first case will be used as the first dynamic value of the template.
• TNNT AI Chatbot will try to use the template with the same language as the user, if not available it will use the template with the default language. The following template languages are not compatible: en_GB (use en_US), pt_PT (use pt_BR), zh_HK and zh_TW (use zh_CN), es_AR and es_MX (use es_ES).

WhatsApp Flows

For more details about WhatsApp Stream, click here.

Integrated Stream

TNNT AI Chatbot automatically create and send the following streams. To recreate a stream, click the button Settings > WhatsApp > Clear thread (Settings > WhatsApp > Clear flows).

• Registration - This stream is sent when a new user sends their first message to a WhatsApp number, and optionally Settings > Users > Require Registration (Settings > Users > Require registration) is activated.
• Follow-up - This stream is sent if optional Settings > Messages & Forms > Follow-up Messages (Settings > Messages & Forms > Follow-up message) is enabled and the user does not have an email address.

Send custom stream

To send a custom stream, use the case {wa_flow id="123" header="" body="" button=""}. Replace 123 by stream ID and enter text for properties header, body, and button.

WhatsApp Store

To display products of shop, use the following cases.

• When a user submits an order, the order information is sent to the URL specified in Settings > WhatsApp > Order Webhook (Settings > WhatsApp > Order webhook). The page at that URL should process the order and send a message to the user via the PHP API function sb_whatsapp_send_message().

More information

• You cannot send a WhatsApp message to a user who has messaged you more than 24 hours ago or has never messaged you before. WhatsApp prohibits this action. Instead, you must use WhatsApp Template or send one text message. If you get the error "Error Message: Re-engagement", it indicates this situation.
• If you are not receiving WhatsApp messages, make sure you are not assigning WhatsApp chats to a Department and the WhatsApp number used for testing is not the phone number of an admin or TNTT staff AI ChatbotAlso, make sure you have set up the correct WhatsApp webhook URL.
• If you are unable to send messages, an error will appear in the admin area when you try to send a message to a user.
• We cannot provide support for Twilio or 360dialog configuration, including all related issues.
• We are unable to provide assistance in obtaining approval. account WhatsApp or your WhatsApp message template.
• WhatsApp chats and messages are compatible with Queuing and Routing.
• If you are testing with the sandbox and after 72 hours you can no longer send messages to your phone number, you must re-associate your phone number with the sandbox.
• You can send Rich Messages to WhatsApp. If you send chips, buttons or choose Rich Messages, with more than 3 options, you can use the shortcode attribute whatsapp="Your menu text" to set the text of the WhatsApp message menu.
• Follow up message supported, but the message is always sent, even if an agent answers.
• Offline Messages supported, but schedule is not sent.
• Chatbots supported. Features Human Takeover is also supported. To enable support chatbot Dialogflow for audio messages, triggers Settings > Artificial Intelligence > OpenAI > Speech Recognition (Settings > Artificial Intelligence > OpenAI > Speech recognition).
• The feature Supported AI includes language detection (language detection), correct spelling (spelling correction), Multilingual through translation (multilingual via translation), Google search (Google search).
• Twilio and 360dialog have several limitations. For example, Twilio does not support messages longer than 1600 characters. We recommend using the official WhatsApp API.

Messenger

The settings below are related to the Messenger app.

Setting

• From Settings > Apps (Settings > Apps), click Messenger and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).

Automatic Sync Mode

• Complete the sync process by selecting at least 1 Facebook page and entering the return information in Settings > Messenger > Facebook Page (Settings > Messenger > Facebook pages).
• Done! All messages are sent to Facebook pages and account The Instagram you selected will appear in the TNTT chat admin area. AI Chatbot. Note that only new messages will be synced, old messages will not be imported.

Manual sync mode

• Create one account new at https://developers.facebook.com/ or log in with account your existing
• Create a new application and select Other (Other) do Application type (app type). Then select Business (Business). Enter a name for the app and skip selecting any Business categories.
• From the left menu, click Add product (Add product). Select Messenger.
• In the section Webhook configuration (Configure webhooks), click Configuration (Configure).
  • Take Callback URL (Callback URL) from Settings > Messenger > Messenger and Instagram Settings > Get Configuration URL (Settings > Messenger > Messenger and Instagram settings > Get configuration URL).
  • Put Verification code (Verification Token) in Settings > Messenger > Messenger & Instagram Settings > Secret Key (Settings > Messenger > Messenger and Instagram settings > Secret key) and save the changes, then use it to verify the webhook.
  • In Webhook Field (Webhook Fields), select the following items: inbox_labels, message_deliveries, message_echoes, message_reactions, message_reads, messages, messaging_account_linking, messaging_handovers, messaging_optins, messaging_policy_enforcement, messaging_postbacks, messaging_referrals.
• In the section Generate access code (Generate access tokens), click Connect (Connect). Select the pages you want to sync and complete the process.
  • In column Sign up for Webhook (Webhook Subscription), click Add registration (Add Subscriptions). Select the ranges you want: messages, messaging_postbacks, messaging_optins, message_reads, message_echoes.
  • In column Code (Tokens), click Create (Generate). Copy the access code provided and paste it into Settings > Messenger > Facebook Page (Settings > Messenger > Facebook pages).
  • Copy Page ID (Page ID) and Page Name (Page Name) and paste them in Settings > Messenger > Facebook Page (Settings > Messenger > Facebook pages).
  • Repeat these steps for all pages.
• Save the changes and you're done. The final step is to place the app in Direct mode (Live mode).
• If you want to sync Instagram, follow these steps:
  • From the left menu, click Messenger > Instagram Settings (Messenger > Instagram settings).
  • In the area Webhook configuration (Configure webhooks), click Configuration (Configure). Repeat the steps you performed earlier for Messenger.
  • In the area Sign up for Webhook (Webhook Subscription), click Add registration (Add Subscriptions). Select the following ranges: messages, messaging_postbacks, messaging_optins, messaging_seen.
  • Enter your Instagram ID Settings > Messenger > Facebook Page > Instagram ID (Settings > Messenger > Facebook pages > Instagram ID). To get it, open your web browser and enter the following URL: https://graph.facebook.com/FACEBOOK-PAGE-ID/?access_token=ACCESS-TOKEN&fields=instagram_business_account. Replace FACEBOOK-PAGE-ID and ACCESS-TOKEN using the Page ID and corresponding access token from the Facebook page associated with Instagram.
  • Save the changes and you're done. The final step is to place the app in Direct mode (Live mode).
• Your application must be in Direct mode (Live mode). To do that, your app must be submitted for review and approved by Meta. for the review process. Please note that this process is not supported by us. If you need assistance, you can hire us.

Instagram

To link Instagram with Facebook and TNTT pages AI Chatbot, follow the steps below.

• Go to the Settings area of your Facebook Page and click Left menu > Instagram (Left Menu > Instagram) (https://www.facebook.com/YOUR-PAGE-SLUG/settings/).
• Click Connect account (Connect account) and complete the setup.
• Resync Messenger with TNT AI Chatbot and you're done. Note that only new messages will be synced, old messages will not be imported.

Information

• If you don't receive Instagram messages:
  • Ensure activation Settings > Privacy > Messages & Forms > Connected Tools - Allow Access (Settings > Privacy > Messages & Forms > Connected tools - Allow access) from the Instagram app on your phone.
  • Ensure account Your Instagram is not set up as a account professional, it must be account business
  • Access Meta Business Suite, select account your, and access Users > Everyone (Users > People). In Account Instagram (Instagram account), click Manage (Manage) and make sure all permissions are enabled.
• If you're not receiving Facebook Messenger messages, make sure your Facebook page isn't sending automated replies, such as welcome messages.
• In case you experience duplicate messages or constant chat loop between chatbot and Instagram messages, you are having problems due to the presence of two TNTT settings AI Chatbot or account TNNT AI Chatbot Cloud sync with the same account Instagram. To fix, visit the TNTT admin area AI Chatbot Second, navigate to Settings > Messenger > Facebook Page (Settings > Messenger > Facebook pages), clear value Instagram ID and save the changes. Try clicking the button Unsubscribe (Unsubscribe).
• Button Unsubscribe (Unsubscribe) Remove webhook subscriptions from all your Facebook pages, useful if you want to stop receiving messages from a Facebook page.
• Each TNTT user AI Chatbot There is only 1 Facebook chat and 1 Instagram chat.
• The Rich Messages of TNTT AI Chatbot automatically converted to Facebook Rich Messages when possible, some parts of Rich Messages may be removed or changed. Buttons, chips, and selections support up to three selections and are only supported in the Instagram mobile app.
• Only private Facebook messages will be sent to your group inbox. If someone posts a Facebook message on your wall, it won't appear in your group inbox.
• When someone sends a message to your company Facebook page or account your Instagram, they will be designated as leads in TNTT AI Chatbot. You can only see the user's Facebook or Instagram name and profile picture.
• Messenger chats and messages are compatible with Queuing and Routing.
• Chatbots supported. Features Human Takeover also supported.
• The feature Supported AI includes language detection (language detection), correct spelling (spelling correction), Multilingual through translation (multilingual via translation), Google search (Google search).
• If chatbot is enabled, it is necessary to turn off any automatic replies on Facebook Messenger, such as welcome messages.
• Follow up message supported, but the message is always sent, even if an agent answers.
• Offline Messages supported, but schedule is not sent.
• Only 1 account Facebook can be synchronized, to link pages from multiple account Facebook, accounts are synchronized in TNTT AI Chatbot must be an administrator of all Facebook pages of the account Facebook is different.
• Using Instagram and Facebook Messenger integration does not incur additional costs.
• If the message exceeds 1000 characters, only the first 1000 characters will be transmitted due to character limit.
• Only new messages, sent after sync, will be synced, old messages will not be imported.
• Request to delete user data (User Data Deletion Request) ( cloud version only): To delete all your data from TNTT AI Chatbot, click Settings > Messenger > Unsubscribe (Settings > Messenger > Unsubscribe) then delete account your from This.

Twitter

The settings below are related to the Twitter application.

Setting

• Register at https://developer.twitter.com. Make sure to verify your phone number at https://twitter.com/settings/phone otherwise the registration process will fail.
• Create your first app by entering an app name and clicking Get the key (Get keys), copy API Key (User Key) (API Key (Consumer key)) and API Key Secret (User Secret) (API Key Secret (Consumer secret)) and paste them in TNTT AI Chatbot > Settings > Twitter (TNNT AI Chatbot > Settings > Twitter).
• Request access Advanced (Elevated) from https://developer.twitter.com/en/portal/products/elevated. Click Register for Advanced Rights (Apply for Elevated) and complete the form as follows: In the first area In your words (In your words) and in Does your app use Tweet, Retweet, Like, Follow, or Direct Message functionality? (Will your app use Tweet, Retweet, Like, Follow, or Direct Message functionality?) enter I need access to the Activity API Account to start receiving Twitter Direct Messages into my chat software (TNNT AI Chatbot) and answer them directly from TNTT AI Chatbot, details at https://chatbot.tnnt.vn/twitter.. Disable all other fields by clicking No: Do you plan to analyze Twitter data?, Do you plan to display Tweets or aggregated data about Twitter content outside of Twitter?, Does your product, service, or analysis provide Twitter content or inferred information to a government entity?
• Wait a few days for Twitter to review and approve Advanced access, you will receive an email from Twitter.
• Once you have Advanced access, go to the developer console (https://developer.twitter.com/en/portal/dashboard) and from the left menu click Products > Premium > Development Environment (Products > Premium > Dev environments) and in API Operations Account / Sandbox (Account Activity API / Sandbox) click Setting up the development environment (Set up dev environment), in Development environment label (Dev environment label) enter sb or the same value as entered in Settings > Twitter > Sync > Development Environment Labels (Settings > Twitter > Synchronization > Dev environment label).
• Access the area Setting (Settings) of the application from Left menu > Projects & Apps > Your Projects > Your Apps (Left menu > Projects & Apps > Your project > Your app) and in User authentication settings (User authentication settings) click Establish (Set up) and activate OAuth 1.0a. In Application Permissions (App permissions) select Read and Write and Direct Messages (Read and write and Direct messages), in Callback URI / Redirect URL (Callback URI / Redirect URL) enter the URL you got from TNTT AI Chatbot > Settings > Twitter > Get Callback URL (TNNT AI Chatbot > Settings > Twitter > Get callback URL), in Website URL (Website URL) Enter your website URL.
• Access the area Lock and code (Keys and tokens) of the application from Left menu > Projects & Apps > Your Project > Your Apps > Keys and Tokens (Left menu > Projects & Apps > Your project > Your app > Keys and tokens) and in Verification code (Authentication Tokens) create Access Code and Secret (Access Token and Secret), copy and paste them into TNTT AI Chatbot > Settings > Twitter (TNNT AI Chatbot > Settings > Twitter).
• Enter your Twitter username TNTT AI Chatbot > Settings > Twitter > Your Username (TNNT AI Chatbot > Settings > Twitter > Your username). Take it from your Twitter profile page, copy the name that starts with @ or the part of the URL that contains your username. For example: https://twitter.com/tnnt1.
• Save TNTT settings AI Chatbot and click the button TNTT AI Chatbot > Settings > Twitter > Sign Up (TNNT AI Chatbot > Settings > Twitter > Subscribe) and you're done. All messages are sent to account Your Twitter will be TNTT AI Chatbot receive.

More information

• If you receive duplicate messages, account The Twitter you are using for testing may be similar to account You are already in sync. Try sending a message from a account Other Twitter.
• Use a direct domain name, localhost is not supported.
• When you receive a message from a Twitter user, you can send up to 5 replies within 24 hours. You cannot send messages after 24 hours of receiving the Twitter message.
• You can send up to 3 or 4 attachments depending on the media type.
• The Rich Messages of TNTT AI Chatbot The following are not supported: image slider, slider, card.
• Chatbots supported. Features Human Takeover also supported.
• The feature Supported AI includes language detection (language detection), correct spelling (spelling correction), Multilingual through translation (multilingual via translation), Google search (Google search).

Telegram

The settings below are related to the Telegram app.

Setting

• From Settings > Apps (Settings > Apps), click Telegram and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).
• Once the app is installed, access https://t.me/botfather.
• If you have created a Telegram bot before, enter the command /mybots and open your bot, then click API Code (API token).
• If you have never created a Telegram bot before, enter the command /newbot to create a new bot. BotFather will ask you for a name and username, enter them and generate a verification code. More details at https://core.telegram.org/bots.
• Copy the code and paste it in TNNT AI Chatbot > Telegram > Code (TNNT AI Chatbot > Telegram > Token), then click Sync now (Synchronize now). Your website must use HTTPS (SSL certificate), HTTP is not supported.
• Done! All messages sent to your Telegram bot will appear in the TNTT chat admin area AI Chatbot.

More information

• The Rich Messages of TNTT AI Chatbot are automatically converted to Telegram Rich Messages when possible, otherwise they are removed from the message.
• Telegram chats and messages are compatible with Queuing and Routing.
• Chatbots supported. Features Human Takeover also supported.
• The feature Supported AI includes language detection (language detection), correct spelling (spelling correction), Multilingual through translation (multilingual via translation), Google search (Google search).
• Features Settings > OpenAI > Speech Recognition (Settings > OpenAI > Speech recognition) not supported for Telegram audio messages.
• Follow up message supported, but the message is always sent, even if an agent answers.
• Offline Messages supported, but schedule is not sent.
• You can verify the webhook status from https://api.telegram.org/bot>(your_bot_token)/getWebhookInfo. Replace (your_bot_token) with your code.

Viber

The settings below are related to the Viber application.

Setting

• From Settings > Apps (Settings > Apps), click Viber and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).
• Create bot at https://partners.viber.com/account/create-bot-account.
• Copy the code and paste it in TNTT AI Chatbot > Viber > Code (TNNT AI Chatbot > Viber > Token), then click Sync now (Synchronize now). Your website must use HTTPS (SSL certificate), HTTP is not supported.
• Done! All messages sent to your Viber bot will appear in TNTT's chat admin area AI Chatbot.

More information

• The Rich Messages of TNTT AI Chatbot are automatically converted to Viber Rich Messages when possible, otherwise they are removed from the message.
• Viber chats and messages are compatible with Queuing and Routing.
• Chatbots supported. Features Human Takeover also supported.
• The feature Supported AI includes language detection (language detection), correct spelling (spelling correction), Multilingual through translation (multilingual via translation), Google search (Google search).
• Follow up message supported, but the message is always sent, even if an agent answers.
• Offline Messages supported, but schedule is not sent.

Slack

The settings below are related to the Slack app.

Setting

• From Settings > Apps (Settings > Apps), click Slack and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).
• Once the app is installed, access Settings > Slack (Settings > Slack), click the button Sync now (Synchronize now) and follow the instructions.

Having trouble?

Slack syncing can fail for a number of reasons; here are the most common:

Manual channel storage

To archive a channel in Slack, follow these steps:

• Open the Slack channel you want to archive.
• In the upper right corner, click the gear icon and select Additional options (Additional options).
• Click the information icon in the upper right corner of the screen, then click Other icons (More icons), and then click Additional options... (Additional options...). Click Archive this channel (Archive this channel).

Department Links

If optional Settings > Slack > Links Department (Settngs > Slack > Department linking) is triggered, when a conversation in TNTT AI Chatbot assigned to one Department, a new message will be sent to the associated Slack channel, notifying the Slack user that a new conversation has started and inviting them to join the user's dedicated Slack channel. However, the entire conversation can only be accessed on the specific user's dedicated Slack channel.

• Get ID Department from Settings > Magazine > Department (Settings > Miscellaneous > departments).
• Get channel ID by clicking the button Get Channel ID (Get channel IDs).

User fields

Options Settings > Slack > User Fields (Settings > Slack > User fields) allows you to choose which user details to include in the message sent to the main channel when a new user sends their first message. You can include the custom user details slug or the following slugs: browser, browser_language, location, e-mail, user_type, token, creation_time, country_code, current_url, OS, city, address, postal_code, phone, birthdate, company, Timezone, website. Default: email, browser, browser_language, location.

Information

• When a new user sends their first message, a Slack message with the user details and a button to join the user's channel will be sent to the primary channel selected during sync, or to the channel associated with the user. Department of the conversation. Only account Slack used during sync will automatically join the user's channel, other Slack members will have to manually join via the button.
• When Settings > Slack > Employee Links (Settings > Slack > Agent linking) is set, if the conversation is assigned to a Department, only employees assigned to Department that will receive the message, if the conversation is assigned to a single employee then only that employee will receive the message.
• Slack is free to use. Only large companies may need a paid subscription, more details here.
• Push notifications are compatible with Slack, when employees send messages via Slack, push notifications are sent to users.
• If you are using Dialogflow, no messages will be received in Slack if chatbot know the answer. When Human Takeover enabled, all messages from the chat will be sent to Slack.
• Slack app compatible with email forwarding and messaging apps.
• Delete or leave an unsupported channel, only archive supported channels.
• When a conversation is stored in TNTT AI Chatbot, the associated Slack channel is also archived.
• When replying via Slack to a user, if the user is notified via email or text message, a Slack message will be sent to notify you.
• Using Slack Commands /archive to archive a conversation from Slack.

LINE

The settings below are related to the LINE app.

Setting

• From Settings > Apps (Settings > Apps), click LINE and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).
• Log in at https://developers.line.biz/console/ or create one account new.
• Create one Supplier (Provider) new and then create a Messaging API Channel (Messaging API channel), select Messaging API (Messaging API) make channel
• From the area Basic Settings (Basic settings) of channel, copy Channel Secret (Channel secret) and paste it in TNTT AI Chatbot > Settings > Line > Sync > Channel Secret (TNNT AI Chatbot > Settings > Line > Synchronization > Channel secret).
• From the area Messaging API (Messaging API) of the channel, create a Channel access code (long term) (Channel access token (long-lived)), copy and paste it into TNTT AI Chatbot > Settings > Line > Sync > Access Code (TNNT AI Chatbot > Settings > Line > Synchronization > Access token).
• Enter your Webhook URL Webhook URL (Webhook URL) and click Verify (Verify). Get Webhook URL from TNTT AI Chatbot > Settings > Line > Sync > Webhook URL (TNNT AI Chatbot > Settings > Line > Synchronization > Webhook URL).
• Activate Using webhooks (Use webhook).
• Sweep QR Code (QR code) using the LINE app on your phone to start messaging your channel.
• Turn off settings Auto reply message (Auto-reply messages).
• Done! All messages sent to account Your LINE bot will appear in the TNTT chat admin area AI Chatbot.

More information

• You have 7 days from when the end user message is sent from WhatsApp to reply to the message.
• Stickers are not supported.
• The Rich Messages of TNTT AI Chatbot are automatically converted to LINE Rich Messages when possible, otherwise they will be removed from the message.
• LINE chats and messages are compatible with Queuing and Routing.
• Chatbots supported. Features Human Takeover also supported.
• The feature Supported AI includes language detection (language detection), correct spelling (spelling correction), Multilingual through translation (multilingual via translation), Google search (Google search).
• Follow up message supported, but the message is always sent, even if an agent answers.
• Offline Messages supported, but schedule is not sent.

WeChat

The settings below are related to the WeChat application.

Setting

• From Settings > Apps (Settings > Apps), click WeChat and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).
• Access https://mp.weixin.qq.com/cgi-bin/readtemplate?t=register/step1_tmpl&lang=en_US and register one Account Service (Service account).
• After registration, access the area Account official (Official accounts) and from the left menu click Settings and Development > WeChat Verification (Settings and development > WeChat verification). You must complete verification, which takes several weeks and costs USD 99, or CNY 300 for Chinese entities.
• From the left menu click Installation and Development > Basic Configuration (Settings and development > Basic configuration) and copy Developer ID (App ID) (Developer ID(App ID)), Developer Password (App Secret) (Developer Password(App Secret)). Paste the information in TNTT AI Chatbot > Settings > WeChat (TNNT AI Chatbot > Settings > WeChat).
• From the left menu click Installation and Development > Basic Configuration (Settings and development > Basic configuration) and complete the server configuration (服务器配置(已启用)). In Server Address (URL) (Server Address(URL)) enter the URL you got from TNTT AI Chatbot > Settings > WeChat > Sync > Get Configuration URL (TNNT AI Chatbot > Settings > WeChat > Synchronization > Get configuration URL). In Code (Token) Enter any value you want, this value must be entered the same in TNTT AI Chatbot > Settings > WeChat > Code (TNNT AI Chatbot > Settings > WeChat > Token).
• Done! All messages sent to account Your WeChat will appear in TNTT's chat admin area. AI Chatbot.

More information

• If you get an error like

  {"error code":41001,"errmsg":"access_token missing rid: 631111-470b3b22-48553870"}

  , you need to whitelist your server IP address from Official Account > Settings and Development > Basic Configuration > IP Whitelist (Official Account > Settings and Development > Basic Configuration > IP whitelist).
• WeChat files and location attachments are not supported and are not TNTT AI Chatbot receive.
• Links are not supported in WeChat, they are converted to text.
• The Rich Messages of TNTT AI Chatbot are automatically converted to WeChat Rich Messages when possible, otherwise they are removed from the message.
• WeChat chats and messages are compatible with Queuing and Routing.
• Chatbots supported. Features Human Takeover also supported.
• The feature Supported AI includes language detection (language detection), correct spelling (spelling correction), Multilingual through translation (multilingual via translation), Google search (Google search).
• Follow up message supported, but the message is always sent, even if an agent answers.
• Offline Messages supported, but schedule is not sent.

Zalo

The settings below are related to the Zalo application.

Setting

• From Settings > Apps (Settings > Apps), click Zalo and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).
• Register at https://developers.zalo.me/ and create one Application (App) new. Enter the required information and save.
• Copy Application ID (Application ID) and Application Secret Key (Application secret key) from the app you just created and paste them in TNTT AI Chatbot > Settings > Sync > Zalo (TNNT AI Chatbot > Settings > Synchronization > Zalo).
• From the left menu click Webhook (Webhooks) and set URL, get URL from TNTT AI Chatbot > Settings > Zalo > Sync > Webhook URL (TNNT AI Chatbot > Settings > Zalo > Synchronization > Webhook URL).
• From the left menu click Webhook (Webhooks), copy OA Secret Key (OA Secret Key) and paste it in TNNT AI Chatbot > Settings > Zalo > Sync > OA Secret Key (TNNT AI Chatbot > Settings > Zalo > Synchronization > OA secret key).
• From the left menu click Webhook (Webhooks) and activate the webhook event (webhook events) after: user_send_location, user_send_image, user_send_link, user_send_text, user_send_sticker, user_send_gif, user_received_message, user_seen_message, oa_send_text, oa_send_image, oa_send_list, oa_send_gif, user_send_audio, user_send_video, user_send_file, user_reacted_message, user_received_message.
• From the left menu click Official Account > OA Management (Official Account > OA Management) and link Account Yours officially.
• From the top menu click Tools > API Explorer (Tools > API Explorer) or access https://developers.zalo.me/tools/explorer/. With Access Code Type (Access token type), select OA Access Code (OA Access Token), click Get Access Code (Get Access Token) and select Account Yours officially. Copy Refresh Code (Refresh token) and paste it in TNTT AI Chatbot > Settings > Zalo > Sync > Refresh code (TNNT AI Chatbot > Settings > Zalo > Synchronization > Refresh token). More details here.
• From the left menu click Role (Role) and add a test user as an administrator. You will use this user to send messages to Account Official your Zalo and test the integration.
• From the left menu click Sign up to use API > API Account Official (Sign up to use API > Official AccountAPI), activate User Management (User Management) and click Submit for review (Submit for review).
• Done! All messages sent to Account Your official Zalo will appear in TNTT's chat management area. AI Chatbot.

More information

• You need one Account Official Zalo to use this integration. TNTT AI Chatbot will receive messages sent to Account Your official Zalo.
• Rich Messages slider send only the first element to Zalo.
• The Rich Messages of TNTT AI Chatbot automatically converted to Zalo Rich Messages when possible.
• Zalo chats and messages are compatible with Queuing and Routing.
• Chatbots supported. Features Human Takeover also supported.
• The feature Supported AI includes language detection (language detection), correct spelling (spelling correction), Multilingual through translation (multilingual via translation), Google search (Google search).
• Follow up message supported, but the message is always sent, even if an agent answers.
• Offline Messages supported, but schedule is not sent.

Zendesk

The settings below are related to the Zendesk app.

Setting

• From Settings > Apps (Settings > Apps), click Zendesk and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).
• Take Domain Name (domain) From the URL of your Zendesk admin area, copy the first part of the URL: https://Domain Name.zendesk.com/. For example, the domain name of https://tnnt.zendesk.com/agent/get-started/ticketing-system/ticketing-intro To be tnnt.
• Take API Key (API key) from Left menu > Admin > Channel > API > Settings (Left menu > Admin > Channels > API > Settings). Click Add API code (Add API token).
• Email (e-mail) is email account Your Zendesk.

More information

• Tickets converted by TNTT AI Chatbot automatically synchronized when new messages are sent and received in TNTT AI Chatbot, and they are associated with an existing Zendesk user if available, otherwise a new Zendesk user is created.
• TNNT AI Chatbot Link Zendesk users to TNTT users AI Chatbot via email or phone number.

OpenCart

The settings below are related to OpenCart application.

Setting

• From Settings > Apps (Settings > Apps), click Martfury and enter your license key to install and activate the application. More details here. If you have cloud version, click Activate (Active).
• Once the app is installed, access Settings > OpenCart (Settings > OpenCart) and enter OpenCart information. To get User name (Username) and API Key (API key), go to OpenCart admin area and access System > Users > API (System > Users > API). You will see a predefined user named Default (Default). Edit it to create an API key, then set Status (Status) wall activate (enable)Next, add your IP to the API access whitelist.
• With a file manager or FTP, edit the file catalog/controller/common/header.php in the OpenCart installation directory and add the following key-value pair to the variable $data:

  $data['tnnt'] = $this->customer->getFirstName() ? 'var SB_DEFAULT_USER = { first_name: "' . $this->customer->getFirstName() . '", last_name: "' . $this->customer->getLastName() . '", email: "' . $this->customer->getEmail() . '", extra: { opencart_id: ["' . $this->customer->getId() . '|' . (set($_COOKIE['OCSESSID']) ? $_COOKIE['OCSESSID'] : '') . '", "Open Cart ID"], phone: ["' . $this->customer->getTelephone() . '", "Phone"], opencart_store: ["' . $this->config->get('config_name') . '", "OpenCart Store"], opencart_store_url: ["' . $_SERVER['HTTP_HOST'] . '", "OpenCart Store URL"] } };' : '';

• Edit file /catalog/view/theme/default/template/common/header.twig and more into a position on the card . Note that if you are not using the default interface, the path will be different.
• Visit the page Extensions (Extensions) of OpenCart and click the button in the upper right corner Update (Update).
• Download file sb.php and upload it catalog/controller/api.

More information

• This application supports OpenCart Multistore.
• When updating OpenCart, you have to reapply the above code.
• Currently only OpenCart 3 is supported.

Cloud version

The information in this section pertains only to the cloud version of TNTT. AI Chatbot, accessible at https://chatbot.tnnt.vn.

Credit

Credit can only be used within cloud version of TNTT AI Chatbot. Credits are used by the following functions, in synchronous mode only Automatic (Automatic).Synchronization mode Handmade (Manual) no credit used. If you don't want to use credit, you can use sync mode Handmade (Manual) and your API keys.

• Artificial Intelligence > Google > Chatbot Dialogflow (Artificial Intelligence > Google > Dialogflow chatbot) and Automatic translation (Automatic Translations), Language detection (Language detection), Multilingual through translation (Multilingual via translation).
• Artificial Intelligence > OpenAI > Chatbots (Artificial Intelligence > OpenAI > Chatbot) and Correct Spelling Errors (Spelling correction), Rewrite message button (Message rewrite button), Voice recognition (Speech recognition).

You can change the sync mode at any time from Settings > Artificial Intelligence > OpenAI > Sync Mode (Settings > Artificial Intelligence > OpenAI > Sync mode) or Settings > Artificial Intelligence > Google > Sync Mode (Settings > Artificial Intelligence > Google > Sync mode).

Price

Credit must be purchased from https://chatbot.tnnt.vn/account?tab=membership. Below are the costs of credit usage functions.

• Dialogflow ES $0.004 per request.
• Dialogflow CX $0.014 per request.
• Dialogflow ES Audio Messages $0.000866 per second of audio.
• Dialogflow CX Audio Messages $0.002 per second of audio.
• Google Translate $0.00004 per character.
• OpenAI gpt-3.5-turbo-instruct 0.000004 USD per token.
• OpenAI gpt-3.5-turbo 0.000004 USD per token.
• OpenAI gpt-4 0.00012 USD per token.
• OpenAI gpt-4-32k $0.00024 per token.
• OpenAI text-embedding-3-small 0.00000004 USD per token.
• OpenAI audio-to-text whisper $0.0002 per second of audio.

Information

• When your credit runs out, if feature If auto reload is not enabled, you will be notified by email. You will receive a maximum of two notification emails. Enable auto reload to avoid running out of credits.
• When auto reload is enabled, credits will be reloaded when it falls below 1.

Information

• You can find API Code (API token) in https://chatbot.tnnt.vn/account/?tab=installation.
• You can switch between the account without logging out and logging back in by adding the account enter Settings > Administration > Conversions account (Settings > Admin > Switch accounts).
• The cloud version is hosted on our Amazon AWS servers.
• If you encounter a white screen when accessing the cloud version, add the URL property reset-login enter the URL and reopen it. For example: https://chatbot.tnnt.vn/?reset-login.

Other Features/Miscellaneous

This section contains instructions for the feature other than those listed above.

Progressive Web Apps

TNTT Administration Area AI Chatbot is a PWA, which means you can install it on your desktop, Mac, iPhone, or mobile device and use it as a fully functional app. Note: This feature is optimized for Google Chrome and Safari. PWAs are supported on all versions of TNTT AI Chatbot.

Install on desktop

Go to your admin area (https://chatbot.tnnt.vn), and click on the icon + in the upper right corner of the URL bar on the Chrome browser.

Install on Mobile - Android and Windows - All Versions

• Access your admin area using Google Chrome (https://chatbot.tnnt.vn/)
• Open your browser settings.
• Scroll down and tap Add to home screen (Add to Home screen).
• Confirm by tapping Add.

Install on mobile - iPhone or Mac - All versions

• Access your admin area using Safari (https://chatbot.tnnt.vn/)
• Press the button Share (Share) and select Add to Home Screen (Add to Home Screen) from the pop-up window.
• Touch More (Add) in the upper right corner to complete the PWA installation.

Keyboard Shortcuts

The shortcuts in the admin area are enabled on both PC and Mac and work as follows:

ENTER

SPACE

ESC

CANCEL

CTRL + ENTER

ESC

CANCEL

CTRL + UP/DOWN ARROW

CTRL + RIGHT/LEFT ARROW

CTRL + V

CTRL + Left Click

URL parameters

User Interface Chat

URL parameters allow chat to perform specific actions when the page loads. To use, add the following URL parameters to any URL on your site that displays chat. For example: https://example.com/?conversation=1234

?token=TOKEN

?conversation=ID

?chat=open

Admin Area

URL parameters allow the admin area to perform specific actions when a page loads. To use, add the following URL parameters to your admin URL. For example: https://chatbot.tnnt.vn/?conversation=1234.

?conversation=ID

?user=ID

?setting=ID

?report=ID

?area=name

?login_email=email&login_password=password

Calendly

Follow the steps below to send a Calendly calendar invitation.

• Create an event type from https://calendly.com/event_types/user/me.
• Click share (share) and copy the URL.
• To send a Calendly invitation, use Rich Messages type button (button). Make sure to enter the Calendly URL you copied in the previous step as the URL. Also, include the attribute success to customize the message that will be sent after a successful appointment. For example:

  [button link="https://calendly.com/event_types/user/me" name="Schedule a meeting" success="Thanks! Your meeting has been scheduled."]

Zapier

Zapier App - Cloud Version Only

• Access https://developer.zapier.com/ and log in, or register for one. account new.
• Create a new integration by clicking Start integrating Zapier (Start a Zapier Integration), or visit https://developer.zapier.com/app/new. Fill in all the required fields, like name and description, and click Create (Create), you can enter any text you want, but remember the app name because you will need it later.
• From the left menu click Activator (Triggers) and then Add trigger (Add Trigger).
• Fill in all the required fields, like key and description, and click Save and Continue (Save And Continue), you can enter any text you want.
• At the top click API Configuration (API Configuration), select REST Hook do Activator Type (Trigger Type), and click Save (Save).
• Back to area Setting (Settings) of the activator, or access https://zapier.com/app/zaps, and click Create a Zap (Create a Zap).
• Search for your newly created app by entering the app name and clicking on it. In Trigger event (Trigger Event) Select your activator and click continue (continue).
• Copy Webhook URL (Webhook URL), click Continue (Continue), then go to the TNTT admin area AI Chatbot and enter it in Settings > Other Features/Miscellaneous > Webhook > URL (Settings > Miscellaneous > Webhooks > URL), enable the webhooks, save the settings and reload TNTT AI Chatbot.
• Perform an action to trigger the webhook like sending a message, or creating a new user, then go back to Zapier and click Check the activator (Test Trigger) and you will see TNTT webhook data AI Chatbot. Click Continue (Continue).
• Click the right button Filter (Filters) and set a filter to only trigger integration if a variable exists. You need the filter because TNTT AI Chatbot will send all webhooks to all zaps. For example, if your zap wants to integrate TNTT messages AI Chatbot, you will need to set the filter to continue only if the variable message exist.
• Click Continue (Continue), or + and add your integrations.
• To use multiple zap and webhooks, you will need to update Settings > Other Features/Miscellaneous > Webhook > URL (Settings > Miscellaneous > Webhooks > URL) and add new zap IDs, separated by commas. For example, if you have two zaps with URLs https://hooks.zapier.com/hooks/catch/10352851/bbad21f/ and https://hooks.zapier.com/hooks/catch/10352851/aaaa66t/, URL must be https://hooks.zapier.com/hooks/catch/10352851/bbad21f,aaaa66t/.

Security

Security is important at TNTT AI Chatbot. We work with security experts who conduct regular security audits. We continuously implement the latest security technologies and stay updated with the latest security threats. Here are some of the security measures that have been implemented in TNTT AI Chatbot.

IP Ban

TNNT AI Chatbot allows up to 10 unsuccessful login attempts within an hour. In case the limit is exceeded by a user, administrator or staff, they will not be able to access the account or administrative area for 1 hour. This blocking mechanism is based on the user's IP address and is intended to prevent brute force attacks to discover login information. If you get the error "Too many login attempts. Please try again in a few hours."

Protection against XSS code injection

To prevent XSS code injection attacks, all sensitive user input is sanitized.

Protection against cross-site request forgery (CSRF) attacks

To prevent CSRF attacks, all requests are authenticated by checking the login cookie and login string on the client side.

Terminate session when updating user

Whenever the administrator or staff password or details are changed, all active sessions are automatically logged out when sensitive operations are performed or after 1 hour.

AES-256-bit encryption

We use 256-bit AES encryption to encrypt sensitive data such as session login data.

Password protect with file name

TNNT AI Chatbot Ensure that all uploaded files are renamed with a random string of digits prepended to the original file name to prevent URL detection and unauthorized downloading of uploaded files. Please note that, to feature This works correctly, your server must prohibit directory listing.