Privacy Policy

TNT Privacy Policy

This Privacy Policy explains what information we collect about you and why we collect it, how we use it, how we share it, and how we treat personal information created, input, submitted, posted, transmitted, stored, or displayed by you, your Agents, and End Users while accessing and using our Services.

For the purposes of this Policy, our “Services” refers to the main plugin TNNT and any other “Applications” such as the Slack App or an Artificial Intelligence application. “Our Website” refers to https://tnnt.vn/ and subdomains. “We”, “us”, “our” refers to Thien Ngoc Company Limited. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Services or Website means you agree to abide by any changes to this Policy. Your sole remedy, if you do not accept the terms of this Policy, is to discontinue using our Services and Website.

This policy explains the personal information we collect when you visit our Site or use our Services: what information, how we collect it, and why we collect it. Personal information is TNNT, its subsidiaries and affiliates collect and use only for the purpose for which our subscribers join any membership of TNNT and other purposes clearly described in this Policy.

Scope of application of this Policy:

• Websites that link to this Policy include: https://tnnt.vn/.
• Services for which you have registered, subscribed or purchased.

What is personal information?

In this Policy, personal information is information relating to an identifiable individual, business or legal entity. An identifiable person or entity is one that can be identified, directly or indirectly, in particular by reference to an identifier or to one or more factors specific to their physical, physiological, mental, economic, cultural or social characteristics. Except as described in this Policy, TNNT does not currently sell, rent or lend any personal information to third parties. However, TNNT reserves the right to change this policy in the future and may sell or rent any personal information to any third party at any time.

Dialogue – PHP and WP Versions:

We do not have access to or collect any information about your conversations, messages, and attachments in TNTT. This information is only stored on your own servers and is not transmitted to TNTT.

Dialogue – Cloud Version:

Information is stored on our secure databases. We do not process or share any of your conversations.

User – PHP and WP Version:

We do not have access to or collect any information about TNTT users. This information is only stored on your own server and is not transmitted back to TNTT.

Users – Cloud Version:

Information is stored on our secure databases. We do not process or share any of your conversations.

Other information – PHP and WP versions:

We do not have access to and do not collect any information transmitted through or created by TNTT.

More Information – Cloud Version:

Information is stored on our secure databases. We do not process or share any of your conversations.

Slack:

When you sync TNNT with Slack (https://slack.com/), we collect the following personal information: team_id, channel_id, access_token, your website URL, purchase code, Slack email, Slack name, Slack avatars of your Slack team members. This data is sent to us only once when you sync Slack. By voluntarily providing us with Information Account, you represent that you are the owner of that personal information or are authorized to provide it to us. All Service Data is subject to our technical safeguards as more fully described in Terms of Service our. When using Slack with TNNT, messages, attachments, and any other content sent from Slack will be sent to our servers and forwarded to your website. No data is stored on our servers.

Dialogflow and Google:

When you sync TNNT with Dialogflow (https://dialogflow.com/) to use the Dialogflow Bot, or Google services such as language translation, we collect the following personal information: refresh token, email, photo, locale, avatar. By voluntarily providing us with Information Account, you represent that you are the owner of that personal information or are authorized to provide it to us. All Service Data is subject to our technical safeguards as more fully described in Terms of Service our. When using Dialogflow with TNNT, only the Refresh Code (a string of letters and numbers) is sent to our servers. No other data is sent or stored on our servers. When using Dialogflow, you provide personal information to Dialogflow, more details here.

Messenger:

When you sync TNNT with Facebook Messenger (https://www.messenger.com/), we collect the following personal information: page token, page ID. By voluntarily providing us with Information Account, you represent that you are the owner of that personal information or are authorized to provide it to us. All Service Data is subject to our technical safeguards as more fully described in Terms of Service our. When using Facebook Messenger with TNNT, messages, attachments and any other type of messages sent from Messenger will be sent to our servers and forwarded to your website. No data is stored on our servers. When using Facebook Messenger, you provide personal information to Facebook, more details here.

Other applications and integrations:

When you sync TNNT With other external services, you share information with that external service in accordance with the Terms of Service of that service.

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Data Retention Policy:

The types of information covered by this policy are text information such as your email address. We do not retain other types of data relating to you.

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Data retention/deletion policy:

We do not have a time limit for how long we retain your information. However, you may contact with us here and request that your information be permanently deleted from our systems and databases. We will delete your information within 7 days of receiving your request.

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Data storage:

We store your information in our secure database. We do not share access to our database with any third parties.

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Cookies / Tracking Technologies from your use of our website:

We do not currently use tracking cookies. Our website may use cookies in the future for a variety of purposes. These cookies may provide us with information, including personal information, other information about the device and network you use to access our Website and Services, and information regarding your interactions with our website. For detailed information about the use of cookies on our website (including information about how you can control cookies), please read and review Cookie Policy Our tags and scripts may be used on our websites or in emails. These technologies assist us in delivering cookies, counting visits to our websites, understanding campaign usage and effectiveness, and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies from our service providers on an individual and aggregate basis. We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Different browsers may provide their own management tools for deleting HTML5 LSOs. Third parties we partner with to provide certain feature on our website or to display advertising based on your browsing activity uses LSOs such as HTML5 and Flash to collect and store information.

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Log files from your use of our website:

As is true of most websites and services, we collect certain information automatically and store it in log files. This information includes internet protocol addresses, browsers, internet service providers, referring/exit pages, operating systems, date/time stamps, and clickstream data, as well as certain personally identifiable information such as usernames, user email addresses, and other information that may be contained in open text fields. Our application log files are subject to the same strict data security policies and procedures as are applied to our Service's application databases. We may combine this automatically collected log information with other information we collect about you. We do this to improve the Services we provide to you, to improve marketing, analytics, or the functionality of the Site.

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Analytical information from your use of our website:

Analytical information from your use of our Site and Services: We collect analytics information when you use our websites to help us improve them. We partner with third parties to display advertising on our Websites or to manage our advertising on other websites. Our third-party partners may use technologies such as cookies to collect information about your activities on our Websites and other websites in order to provide you with advertising based on your browsing activities and interests. In our Services, analytics information may include feature and the function of the Service being used, the domain name involved, the username and IP address of your Agent or End User (which may include personal information if personal information is incorporated into the username), and additional information necessary to detail the operation of the function and what parts of the Service are affected. The analytics information we collect may include Service Data elements related to the function the Agent or End User is performing. As a result, the analytics information we collect may include sensitive personal or business information.

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How we use personal information:

We use the personal information we collect for a variety of purposes, including:

• We currently do not use any personal information other than your email address, we only use it to send you subscription notifications.
• Allow you, your Agents and End Users to access and use our Services;
• Process and complete transactions, and send you related information, including purchase confirmations and invoices;
• Communicate with you, including responding to your comments, questions and requests; providing customer service and support;
• Provide you with information about services, feature, surveys, newsletters, offers, promotions, contests and events;
• Provide news or other information about us and our selected partners; and send you technical notices, updates, security alerts, and support and administrative messages;
• Monitor and analyze trends, usage and activity in connection with our Services and for marketing or promotional purposes;
• Investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities;
• For other purposes as we notify you.

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Data Security

We are committed to protecting the security of user information. We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, use, disclosure, alteration or destruction. These measures include:

• Data encryption: All sensitive data transmitted between our application and Google servers is encrypted using the TLS (Transport Layer Security) protocol. Data stored on our servers is also encrypted at rest.
• Access control: Access to user data is strictly limited to authorized employees who need that information to perform their duties (e.g. customer support).
• Data Retention and Deletion: We only retain user data for the period necessary to provide the feature of the application. Users have the right to request deletion of their data at any time by contact with us at info@tnnt.vn.
• Incident monitoring and response: We regularly monitor our systems for security vulnerabilities and have an incident response plan in place to deal with any data breaches that may occur.

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Policy on Data from Third Party Linked Services

TNTT's application allows users to connect with account Third-party services such as Google, Meta (Facebook, Instagram, Messenger), Zalo, Slack, Telegram and other platforms to provide feature integration. When you connect to a service, we may access certain data from account your data on that service. We are committed to handling all this data responsibly and in accordance with the following core principles:

1. Clear Intended Use: Data received from the linked services is used only for providing, maintaining and improving the feature useful, direct to users right in the TNTT app. We do not use data for hidden purposes or purposes unrelated to your experience.

2. Transparency and Consensus: We will always clearly communicate the data access rights we request and only proceed with access after obtaining your explicit consent through each platform's authorization mechanism.

3. Absolutely No Data Sales: We pledge to never sell, trade, or rent your personal or sensitive data received from any affiliated service to third parties.

4. Limit Advertising: We do not use sensitive data, message content, files or personal information from affiliated services for advertising or targeting purposes. Except with your permission.

5. Data Security: All transmitted and stored data is protected by appropriate encryption and security measures to prevent unauthorized access.

Platform-Specific Compliance Commitments:

In addition to the general principles above, we strictly adhere to each platform's developer terms and policies:

For Google: TNNT's use and transfer of information received from Google APIs to any other application will be subject to the Google API Services User Data Policy, including the Limited Use requirements.

For Meta (Facebook, Instagram, Messenger): We comply with Meta's Platform Terms and Developer Policy.

For Zalo, Slack, Telegram and other services: We are committed to complying with the Terms of Service and the respective developer policies of each platform to which our application connects.

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Who do I contact if I have any questions about privacy?

If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact with us via email:

By email:
info@tnnt.vn